ADDITIONAL JOB DUTIES Level 1 Establishes and develops an effective business relationship with each assigned Market Participant Facilitates timely and accurate resolution of day-to-day operational issues on behalf of Market Participants using established ERCOT processes Assists Market Participants in meeting registration and qualification requirements Develops subject matter expertise on ERCOT grid and market operations to identify, contribute to the design of, and deliver training to market participants Develops account plans to identify and execute tasks aligned with each Market Participant’s needs and based on a solid understanding of their operational interactions with ERCOT Facilitates communication between Market Participants and various ERCOT departments and promotes effective interdepartmental working relationships Builds knowledge of ERCOT market protocols, ERCOT’s operations and business functions in order to be an effective liaison between ERCOT and Market Participants on a wide range of subjects across most of ERCOT’s functions Applies ERCOT protocols and business procedures consistently with all Market Participants under strict confidentiality Assists with projects and process improvements, as necessary, to resolve Market Participants’ business issues Participate in projects, process improvements, and stakeholder activities as required Represents ERCOT in operational discussions, trainings, or stakeholder forums as required Coordinates or facilitates/participates, as needed, in stakeholder processes to support ERCOT and Market Participants Level 2 - Above + Maintains and enhances effective strategic business relationships with each assigned Market Participant Independently resolve most Market Participant inquiries, issues, and disputes with sound judgment Grows knowledge in ERCOT market and operations to identify, contribute to the design of market education, and deliver training to market participants Guides communication between Market Participants and various ERCOT departments and promotes effective interdepartmental working relationships to assist in developing mutual team goals Maintains and expands knowledge of ERCOT market protocols, ERCOT’s operations and business functions in order to be an effective liaison between ERCOT and Market Participants on a wide range of subjects across most of ERCOT’s functions Advises Market Participants in meeting registration and qualification requirements Participates actively in projects and process improvements, as necessary, to resolve Market Participants’ business issues Actively participate in projects and process improvement efforts Serve as an emerging subject-matter expert in multiple ERCOT business domains EXPERIENCE Requires minimum 2 years of industry or job-related experience preferred, ideally within the electric energy or electric utility industry Requires understanding of competitive electric markets and interconnected transmission/distribution system operations Prefer experience with mission-critical data processing, customer service, collaboration, and multitasking EDUCATION Bachelor's Degree : Engineering, Finance, Business, Computer Science, or related field; or equivalent experience The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. The System Operator Development Program (ODP) is intended to combine real-time daily operations in an exciting work setting to prepare participants with the vital skills necessary to be successful in such a critical position — providing 24x7x365 on-demand support to manage the flow of electric power to more than 26 million Texas customers.