This on-site role serves as an escalation point for service desk and Tier 2 issues, resolves complex hardware and software problems remotely and at user locations, and supports Windows, macOS, Microsoft 365, mobile devices, networking, printing, video conferencing, audiovisual systems, and endpoint management technologies. Ellucian''s AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff.