The purpose of this position is to provide support to the Customer Service Department by assisting with customer service representative backup coverage, order entry, generating and updating reports, helping customers with order status updates, following up with other departments on late orders, and managing coil cleanup and quotations. In addition to complying with all safety and environmental policies and contributing to the company's Zero Harm commitment, the Customer Service Assistant performs the following duties: Assist in customer service representative backup coverage by being proficient in Steelscape product offerings, capabilities, and operational procedures.