Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area. This role works closely with clinicians, facility/departmental leadership, Quality, Patient Safety, Nursing Informatics, and Information Technology to clarify needs, prioritize requests, advise on technology design, workflow/process redesign, and support change to the enterprise electronic health record and other clinical systems.