This role requires consistent coordination with clinical care teams and administrative functions, including understanding and accountability for key performance indicators (KPIs), ensuring timely access to care, maintaining quality clinical delivery, and promoting continuity of care for patients. As required per program and/or level of care, will participate in a call schedule, and may at times need to respond onsite to urgent issues, emergencies, and coverage of critical staffing gaps, outside of regular working hours, including nights, weekends, and holidays.