Develop and maintain reporting on change success rate, failed change rate, emergency change rate, mean time to implement changes, change-related incidents, CAB effectiveness, change backlog and aging, service impact trends, and operational risk assessments. This person serves as a key liaison between Engineering, Network Operations, Service Assurance, Information Technology, Cybersecurity, Product Management, and Customer Operations teams to maintain the stability, availability, serity, and performance of critical NTN services.