He/she will resolve complex technical problems, acts as an onsite scientific collaborator, partnering closely with laboratory leadership to optimize workflows, support assay development, deliver advanced training, troubleshoot assay or performance concerns, and provide scientific consultation to improve system utilization and clinical outcomes. The Clinical Lab Automation Service Support Specialist must have a blend of high-level technical skill, strong interpersonal skills, deep understanding of clinical lab automation, and the scientific knowledge to support assay performance and workflow optimization.