Duties and Responsibilities: Perform customer support to clients via telephone, chat, email, or tickets Document all pertinent end user information in ticketing system Triaging, troubleshooting, and resolving error messages, failures, and customer issues Provide support for users utilizing laptops, workstations, desktops, iOS, and Android devices Provide connectivity support for user's devices Configure and install software for end user devices such as laptops, workstations, and tablets Support and maintain customer systems and networks Provide exceptional customer service Perform customer call backs as required Use problem-solving and people skills to ensure swift resolutions to technical issues. Provide Tier 1, and some Tier 2 support Participate in 24-hour on-call support rotation Ensure system backups are completed Create and maintain client and support documentation Effectively manage length of calls, handle time, and after call work.