Internal Contacts: Interfaces regularly with product leadership, technical managers, software developers, QA teams, implementation teams, support teams, DevOps resources, UX resources, proposal/revenue support teams, and senior leadership as necessary to resolve complex technical issues, align delivery priorities, and preserve product knowledge. General Competencies: General competencies expected of all professional and management-level employees include Client Service, Commitment, Communication, Innovation and Continuous Improvement, Professionalism, Quality, Teamwork, Technical Leadership, Knowledge Sharing, and Accountability.