Tooling Stack Ownership: Take full control of the Shopify application ecosystem and interconnected platforms, acting as the primary owner for Contentful (headless CMS), Klaviyo, Postscript, Loop (returns), Zendesk, Constructor (search/merchandising), Akeneo (PIM), Amplitude (eventing), and Sigma (BI). Incident Management & RCAs: Oversee severity incident triage (P1/P2 production bugs and site outages), managing the end-to-end lifecycle from initial cross-functional escalation through engineering triage, validation, deployment, and post-mortem Root Cause Analysis (RCA).