Broad, hands-on distributed-systems intuition across the full stack - cloud infrastructure (AWS), Kubernetes and service meshes, networking and edge (CDN, DNS, TLS), data stores, and messaging - with the ability to reason quickly about failure modes, blast radius, and the fastest safe path to recovery. Lead Intuit's most critical incidents, serve as the "Technical Duty Officer" role on all significant incidents, holding ultimate authority on decisions and enforcement of incident principles; direct recovery, actions, and communications on the bridge in partnership with the BU Driver and IOC Leader.