Must be able to: observe, assess, and record symptoms, reactions, and progress; provide therapeutic and compassionate care; work well as part of a team; maintain composure in uncertain situations; understand and follow safety procedure; demonstrate leadership qualities; maintain confidentiality; safely manage aggressive clients, verbally communicate to de-escalate a crisis and utilize effective communication skills in interacting with residents, families, visitors and coworkers. GENERAL OVERVIEW OF KEY ROLES & RESPONSIBILITIES: Under the direction and supervision of the Program Director and Licensed Registered Nurses in collaboration with other licensed professionals (I.e., social worker, program psychiatrist, Nurse Practitioner), the Behavioral Health Technician provides direct, quality, cost effective behavioral health care to residents.