Responsibilities Maintain a strong customer-first mindset while confidently guiding customers through the entire journey-from purchase to delivery-to ensure every customer feels supported, informed, and inspired throughout their Rivian experience Maintain a strong customer-first mindset while confidently guiding customers through the entire journey-from purchase to delivery-to ensure every customer feels supported, informed, and inspired throughout their Rivian experience Consistently achieve or exceed monthly and quarterly sales targets and other key performance indicators such as pipeline management, sales conversion, take rate on trade-ins and financial solutions, customer satisfaction and NPS Provide outbound follow-up to qualifying leads and progress through the sales funnel Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian's core values and culture Engage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction Maintain and share your in-depth knowledge of our products and services, features and benefits, and community stories to effectively guide customers in their decision-making process when considering Rivian Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high touch, responsive service Engage and support customers through order confirmation, following up across various stages of the sales process to drive conversion through the funnel and increase customer satisfaction, repeat business and referrals Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement Stay up to date on auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in our products and overcome objections to purchase Share success strategies, best practices and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust Support and motivate fellow team members by providing clear direction and feedback Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams while ensuring customer satisfaction. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.