Assistant Contact Center Manager Stanford Health CareAssistant Contact Center ManagerNewark, CA$45.94–$59.73 / hourThis position plans, organizes, manages and coordinates clinics and non-clinic appointment scheduling and non-clinical services at Stanford Health Care (SHC), SHC Tri-Valley and/or Stanford Medicine Partners (SMP). Acts as a resource for direct reports, conducts regular performance evaluations with key contact center metrics and department specific metrics, provides feedback, fosters professional growth (i.e. career ladder) and develops contact center agents.
Contact Center Agent Independent Living Systems LLCContact Center AgentConcord, CAThe Contact Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. Handle a high-volume of inbound and/or outbound calls, providing accurate information on healthcare services, scheduling, and member and provider inquiries in a professional, courteous, compassionate and empathetic manner.
Administrative Director UCSF Medical CenterAdministrative DirectorBrisbane, CAThe Administrative Director provides high-level strategic leadership and operational accountability for the UCSF Health Contact Center, Referral and Access Centers, and Call Center across Ambulatory Services. The UCSF Patient Care Access team supports the organization's goal to be the #1 Health System in Northern California in health care value, patient experience, and employee engagement by ensuring our ambulatory clinics provide timely access to care for our patients.
Interim Nurse Supervisor, Home Health Call Center - 9/2/2026 AZAD Technology PartnersInterim Nurse Supervisor, Home Health Call Center - 9/2/2026Vallejo, CARemote$3,209–$3,858 / weekKey responsibilities include supervising RNs who manage home health calls, providing shift leadership and operational oversight, supporting efficient call center workflows, and ensuring the team delivers high-quality, patient-focused service. The Interim Nurse Supervisor, Home Health Call Center will provide leadership and operational oversight for a team of RNs supporting home health call center operations.
VP Patient Access UCSF Medical CenterVP Patient AccessSan Francisco, CAKnowledge, Skills and AbilitiesReq / Pref10+ years of referrals experience and customer service/call center experience along with demonstrated leadership experience managing a minimum of 150+ call center representativesReq The successful candidate must have a strong operational understanding of referrals with a particular focus on front end operations and call center/customer service knowledge with proven verbal and written communication skillsReqMust be able to demonstrate superior organizational, management, leadership and problem-solving skillsReqProven successful experience leading, coaching, and mentoring management is requiredReqMust be well organized, service oriented, energetic, and committedReqExtensive knowledge of service center operationsReqAdvanced administrative leadership skills in successfully developing and overseeing large complex operations / center administration functions. PrefAt least 5 years of experience with front end operations in ambulatory and/or acute setting is preferredPrefIdeal experience will include a blend of strategic and operational experience with strong customer side exposure specifically in the Referrals Outsourcing industryPrefKnowledge of large Hospital Information Systems such as Paragon and Epic is preferredPrefUnderstanding of Front End, Mid-Cycle and Patient Financial Services knowledge in Hospital/Health System and/or large ambulatory setting is preferredPref.
Director of Imaging Access & Scheduling UCSF Medical CenterDirector of Imaging Access & SchedulingSan Francisco, CAThe Director partners closely with Radiology modality leaders, clinical & nursing leadership, hospital operations, referring services, IT, and revenue cycle teams to deliver high-quality, equitable, and efficient access to imaging services while supporting volume growth, financial stewardship, and workforce resilience. These services are provided across 15 locations throughout the UCSF Health system, including the hospitals and procedural areas at Parnassus Heights, Mission Bay, Mount Zion, Stanyan, Hyde, and Oakland as well as ambulatory imaging centers and network sites.
CALL CENTER REPRESENTATIVE I North East Medical ServiceCALL CENTER REPRESENTATIVE IDaly City, CAAdditionally, they are responsible for assisting patients in scheduling appointments, screening, referring eligible patients to NEMS' participating programs, and answering patients' inquiries. Ability to relate to patients in a professional and courteous manner, maintain a positive environment while working with coworkers and/or patients within a diverse culture.
Client Services Associate I, Prenatal BillionToOneClient Services Associate I, PrenatalUnion City, CAAt BillionToOne, we've built a category-defining, publicly traded company on Nasdaq where transparency fuels trust, collaboration drives breakthroughs, and every contribution moves the needle on our mission to make life-changing diagnostics accessible to all. Unity Confirm enables non-invasive confirmation for high-risk screening results through the capture of intact circulating fetal cells using BillionToOne's Fetal Cell Capture Technology.
Interim Unit Supervisor, Home Health Call Center B. E. Smith, Inc.Interim Unit Supervisor, Home Health Call CenterVallejo, CARemote$140,000–$150,000 / yearKey responsibilities include supervising RNs who manage home health calls, providing shift leadership and operational oversight, supporting efficient call center workflows, and ensuring the team delivers high-quality, patient-focused service. Vallejo's location provides convenient access to destinations throughout Northern California, including San Francisco, Sacramento, and surrounding Bay Area communities.
Ambulatory Practice Coordinator 3 UCSF Medical CenterAmbulatory Practice Coordinator 3Redwood City, CAAPeX and IT Specific Skills 5 % • Performs the following APEX specific Patient Care Coordinator (PCC) functions as appropriate to completion of APeX PCC training and job duties: o Enter new incoming referrals entering authorization information as appropriate o Updating and closing CRM messages and converting CRM messages into telephone encounters if practice is serviced by the Ambulatory Services Call Center o Open, document within, route and close telephone encounters. o Works applicable APeX workqueues to address patient care and service matters o Create and send administrative communications via MyChart o Create SmartPhrase templates associated with administrative functions o Create and route patient letters associated with administrative matters o Perform enter/edit outside test results following established workflow and steps o Open, document within, route and close telephone encounters.
Practice Coordinator III UCSF Medical CenterPractice Coordinator IIISan Francisco, CAUses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Explains first appointment procedures in layman's terminology to patient including required records, pathology slides and radiology films to bring or send prior to the first visit; prepares and mails New Patient Packet or sends through MyChart; provides other information requested by patient.
Practice Coordinator 3 UCSF Medical CenterPractice Coordinator 3San Francisco, CAUses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Explains first appointment procedures in layman's terminology to patient including required records, pathology slides and radiology films to bring or send prior to the first visit; prepares and mails New Patient Packet or sends through MyChart; provides other information requested by patient.
Practice Coordinator UCSF Medical CenterPractice CoordinatorWalnut Creek, CAExplains first appointment procedures in layman's terminology to patient including required records, pathology slides and radiology films to bring or send prior to the first visit; prepares and mails New Patient Packet or sends through MyChart; provides other information requested by patient. The Practice Coordinator 3 is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts.
Practice Coordniator 3 UCSF Medical CenterPractice Coordniator 3Berkeley, CAExplains first appointment procedures in layman's terminology to patient including required records, pathology slides and radiology films to bring or send prior to the first visit; prepares and mails New Patient Packet or sends through MyChart; provides other information requested by patient. The Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts.
NewPRACTICE CRD 2 UCSF Medical CenterPRACTICE CRD 2San Francisco, CAUses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Explains first appointment procedures in layman's terminology to patient including required records, pathology slides and radiology films to bring or send prior to the first visit; prepares and mails New Patient Packet or sends through MyChart; provides other information requested by patient.
Information Technology Manager Asian Health ServicesInformation Technology ManagerOakland, CA$122,908.50–$125,209.50 / yearDeep knowledge of computer systems, networking with an understanding of the Wide Area Network (WAN) technologies: SD-WAN/SASE, OSI model, preferability to manage Dell servers, VMware hosts, HP/Fortinet switches, Cisco routers, and Cisco Unified Communication Manager (CUCM), and Fortinet Firewalls. Oversee the planning and implementation of any required vulnerability audits, penetration tests and forensic IT investigations; ensure outcomes of investigations improve overall IT cybersecurity across AHS.
Interim Nurse Supervisor, Home Health Call Center - 9/15/2026 AZAD Technology PartnersInterim Nurse Supervisor, Home Health Call Center - 9/15/2026Vallejo, CARemote$3,209–$3,858 / weekThis role serves as a primary resource for frontline nurses, manages real-time staffing and operational needs, monitors call center performance, coordinates patient care and operational escalations, and supports quality audits, call monitoring, and shift handoffs. The Interim Nurse Supervisor also manages assigned direct reports, supports staff performance and problem-solving, and partners closely with Nurse Managers and Operations Leadership to promote patient safety, regulatory compliance, service excellence, and smooth department operations.
Access Ops Agent Stanford Health CareAccess Ops AgentNewark, CA$28.77–$32.42 / hourThe Stanford Health Care (SHC) Enterprise Contact Center (ECC) Access Operations Contact Center (AOCC) handles a high-volume of inbound calls, outbound calls, faxes and other communication with patients, providers, clinic staff, and others needing to access health care services at one or multiple SHC departments/clinics. The Access Operations Contact Center staff within the ECC is responsible for providing an excellent patient and customer experience by efficiently coordinating services and accurately answering or properly referring inquires.
Access Operations Agent (Specialty Patient Access) Full Time (08-HR) Days Stanford Health CareAccess Operations Agent (Specialty Patient Access) Full Time (08-HR) DaysNewark, CA$28.34–$31.94 / hourThe Stanford Health Care (SHC) Enterprise Contact Center (ECC) Access Operations Contact Center (AOCC) handles a high-volume of inbound calls, outbound calls, faxes and other communication with patients, providers, clinic staff, and others needing to access health care services at one or multiple SHC departments/clinics. The Access Operations Contact Center staff within the ECC is responsible for providing an excellent patient and customer experience by efficiently coordinating services and accurately answering or properly referring inquires.
Technical Analyst II / Job Req 1040478098 Alameda Alliance for HealthTechnical Analyst II / Job Req 1040478098Alameda, CA$110,094.40–$165,131.20 / yearAdditional responsibilities for this role are reporting to the Senior Manager, IT Applications requires an in-depth understanding of incoming and outgoing file systems, workflow configurations and excellent hands-on experience to manage changes/features and processes to various health care related applications. PRINCIPAL RESPONSIBILITIES: The Technical Analyst II will provide technical analysis and support in areas of health care related applications, authorizations, and enrollment file management, under the supervision of the IT Applications Leadership.