Service Desk Lead (Active Secret Clearance) NANA Regional Corporation IncService Desk Lead (Active Secret Clearance)Alexandria, VA$150,000–$170,000 / year2 years of experience with ServiceNow platform and M365 products in a production environment, with configuration and leveraging experience for ServiceNow Incident Management, Knowledge Management, Service Catalog, SharePoint, M365 Teams, and Exchange Online. 9 years of experience in helpdesk/desktop support roles to include incident management, problem management, service request fulfillment, remote troubleshooting, hardware and software support, and customer service.
SEC ISS2 IT Opportunities Leidos Holdings IncSEC ISS2 IT OpportunitiesWashington, DC$87,100–$157,450 / yearOur team delivers enterprise-class services including customer support, endpoint management, network operations, server and storage infrastructure, identity and access management, cloud services, audiovisual collaboration systems, and cybersecurity operations. Our network engineering team designs, implements, and maintains enterprise network infrastructure including LAN/WAN, wireless systems, VoIP, Cisco ISE, and network security.
Helpdesk Specialist SMS DATA PRODUCTS GROUP, INCHelpdesk SpecialistFort Belvoir, VA$58,000–$66,000 / yearThe role operates within the Service Desk function, which serves as the single, initial contact point for customers and mission partners to resolve incidents and problems for DTRA infrastructure, networks, applications, and systems. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk.
ACE Account Service Desk Specialist TIER 2 TEEMAACE Account Service Desk Specialist TIER 2Ashburn, VA$61,000–$64,000Join a mission-driven technical support team supporting the Automated Commercial Environment (ACE) — the U.S. government’s primary trade processing platform used to manage imports, exports, cargo processing, trade compliance, and enforcement activities. You’ll troubleshoot technical and operational issues related to the ACE platform, respond to calls and email inquiries, and help users navigate portal functionality, reporting tools, and account-related processes.
Service Desk Technician – Intermediate Black Bear Technology SolutionsService Desk Technician – IntermediateMarylandThis role is critical to maintaining operational effectiveness across all supported environments, resolving hardware, software, and peripheral issues efficiently while escalating complex cases as needed. Collaborate with network services, systems engineering, and applications development teams to identify and correct problems.
IT Manager Transdev North America IncIT ManagerBaltimore, MDKey Responsibilities: Manage all location-related IT functions and equipment provided by clients, including desktops, servers, networks, and communication devices. In this critical role, you will be responsible for providing desktop support, maintaining key software systems, and collaborating with various stakeholders to keep operations running smoothly.
Systems Administrator SMS DATA PRODUCTS GROUP, INCSystems AdministratorFort Belvoir, VA$74,500–$82,500 / yearThe I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA’s internal and external mission partners operating in CONUS and OCONUS locations. Included in this objective, you will maintain real-time situational awareness of the DTRA IT Infrastructure and supported environments; shall lead restorative actions to ensure all networks, servers, network devices, and services remain operational and available.
End User Support Technician Tier 3 Doyon Properties IncEnd User Support Technician Tier 3Washington, DCHowever, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information. PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
Helpdesk Technician - Tier I CELESTIAL INNOVATIONS GROUP LLCHelpdesk Technician - Tier IWashington, DCFull timeServe as the initial point of contact for OIS requests for service, overseeing emails, calls, chat, walk-ups, and in-person interactions at the OIS Help Desk. Celestial Innovations Group (CIG) is a fast-moving, mission driven technology firm working at the intersection of innovation, national security, and digital transformation.
Infrastructure Support Specialist Sienna Systems CorporationInfrastructure Support SpecialistAlexandria, VA$70,000–$75,000 / yearAdminister, configure, maintain, and troubleshoot the infrastructure supporting SNO, including server platforms, directory services, authentication services, virtual environments, network connectivity, office productivity tools, and endpoint protection. You will be the person who keeps the physical and virtual infrastructure running: servers, directory and authentication services, connectivity, endpoints, and the day-to-day equipment the program depends on.
Helpdesk Specialist Master GoIntellectsHelpdesk Specialist MasterWashington, District of ColumbiaReplies within 24 hours Helpdesk Specialist Master - Long-Term Contract (Government) Position Title: Helpdesk Specialist Master Work Arrangement: Onsite Worksite Address: Washington, DC Interviews: Webcam Only Required Experience: 16 Years. This role supports District’s mission by maintaining reliable access to technology services, troubleshooting hardware and software problems, and escalating complex issues to the appropriate teams.
Deputy Project Manager/Desktop Technician Manager/Queue Manager ArdentMCDeputy Project Manager/Desktop Technician Manager/Queue ManagerRockville, MDPosition Description: Ardent is seeking a Deputy Project Manager / Desktop Technician Manager / Queue Manager to join our dynamic team. Ardent is seeking a Deputy Project Manager / Desktop Technician Manager / Queue Manager to join our team.
Deputy Project Manager/Desktop Technician Manager/Queue Manager Ardent Management ConsultingDeputy Project Manager/Desktop Technician Manager/Queue ManagerRockville, MDPosition Description: Ardent is seeking a Deputy Project Manager / Desktop Technician Manager / Queue Manager to join our dynamic team. Ardent is seeking a Deputy Project Manager / Desktop Technician Manager / Queue Manager to join our team.
IT Help Desk Specialis Custom Software Systems IncIT Help Desk SpecialisWashington, DCThe ability to coordinate cross-team incident response activities by working closely with the Service Desk, Network Operations, and Cybersecurity teams to ensure timely investigation, escalation, and remediation of technical issues A strong understanding of advanced system administration including patch management, baseline configuration, automated imaging processes, and the ability to troubleshoot and improve endpoint deployment workflows. Wage Range: Negotiable General Benefits: Custom Software Systems, Inc. offers our employees a competitive benefits package that may include: Health insurance plans Health Savings Account (HSA) Dental Vision Long-term disability Short-term disability Basic term life insurance Supplemental term life insurance for employees, spouses, and dependents Simple IRA Parking/Commuting expense reimbursement Training/Education.
Senior Desktop Support Technician AHU TechnologiesSenior Desktop Support TechnicianWashington, District of ColumbiaMaintains reliable access to technology, troubleshoots hardware and software, and escalates complex problems as needed Complete Description: Employment type: W2/1099/C2C Position Summary The Help Desk Technician provides first‑line technical support to District government employees, ensuring timely resolution of IT issues and exceptional customer service. This role supports District’s mission by maintaining reliable access to technology services, troubleshooting hardware and software problems, and escalating complex issues to the appropriate teams.
IT Service Management Technician I USA The Nature ConservancyIT Service Management Technician IArlington, VirginiaRemoteOur ideal candidate has an in-depth knowledge of computer software and hardware and a hands-on experience with a different variety of internet applications, networks and operating systems. Please note countries outside the USA would have a different pay range in the local currency based on the local labor market, and not tied to USA pay or ranges.
Help Desk/ Windows Support Prominent Edge LLCHelp Desk/ Windows SupportGaithersburg, MDExperience supporting technology and users of technology in a customer support function or role, including at least three items below: · Windows endpoint device installation · Windows endpoint device break / fix & upgrade · Local and network printer installation & repair · UPS repair (APC) · Installation of Windows based COTS software & drivers, · Installing NIST Windows system images · Windows security patching · Malware & virus removal · Troubleshooting multifaceted incidents and questions . · Associates degree, 60 credit hours completed in computer science or information systems management or one year of experience in providing Tier II Desktop Support service in an Enterprise environment (250 or more users) .
Sr Help Desk Support Specialist Intrepid Global SolutionsSr Help Desk Support SpecialistMcLean, VirginiaProvide enhanced technical support to VIP users , including on-site visits, issue resolution, and follow-up actions; immediately notify the Work Site Information Management Officer (IMO) and Information Systems Security Manager (ISSM) of all VIP-related incidents. Provide second-tier technical support for desktop, laptop, and networked systems (NIPRNET, SIPRNET, MPE, and Closed Restricted Network (CRN)) including hardware, software, printers, and multi-function devices.
NewHelp Desk Tier 3 Support Personnel BTIHelp Desk Tier 3 Support PersonnelWashington, DCThe Tier 3 Support Personnel must possess advanced knowledge of supported applications, business processes, business rules, organizational policies, legacy systems, and end-to-end data flows. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services.
Facility Security & IT Specialist - Federal Customer Dell Technologies IncFacility Security & IT Specialist - Federal CustomerMclean, VAVendor & Implementation Tracking: Coordinate with external vendors, integrators, and internal stakeholders to track the installation and upgrade of facility security systems, IT infrastructure, and rack deployments. Timeline & Resource Management: Maintain project schedules for facility build-outs, SCIF accreditations, and hardware staging, ensuring milestones are met without disrupting daily operations.