Oversight:•Lead and manage the collections team to ensure timely and effective recovery of outstanding receivables.•Resolve complex collection issues and disputes with customers.•Monitor aging reports and drive strategies to reduce DSO (Days Sales Outstanding).•Process Improvement & Reporting:•Initiate and lead process improvement initiatives to enhance efficiency and accuracy.•Develop and deliver regular reporting packages to senior leadership, including KPIs, forecasts, and risk assessments.•Oversee payment application and ensure accurate ledger maintenance.•Cross-Functional Qualifications:•Minimum 7–10 years of progressive experience in credit and collections, with at least 3 years in a leadership role.•Experience in a company with $250M–$1B in annual revenue.•Strong understanding of credit risk, financial statement analysis, and collection strategies.•Proficiency in ERP systems (Oracle, SAP, P21 or similar) and Microsoft Excel.•Excellent communication, negotiation, and leadership skills.•Experience with federal/state contracts and client payment portals is a plus.