PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS: To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. p>REQUIRED QUALIFICATIONS AND SKILLS: 1 - 2 years of experience in Accounts Receivable, credit function and customer service, or related role. Clearly document all internal and external communication in NetSuite, including weekly summaries, and detailed aging reports.
Los Angeles, CA30+ days ago Serve as a primary point of contact for customers regarding credit and collections matters, including direct outreach to discuss past-due balances, billing concerns, and the negotiation of payment plans or other resolution strategies, while maintaining a professional and customer-focused approach.• Maintain oversight of receivables operations, including invoicing, cash application, reconciliations, and dispute management, ensuring accuracy and consistency across transactions.• Prepare and deliver reporting on AR aging, collections performance, credit exposure, and bad debt trends. p>Collaborating closely with Collections & Recovery Strategy teams, Collections Operations, Growth, IT (Data Warehouse/Prism) teams, Finance, and second line of defense teams (e.g., Legal, Compliance, Fair Lending, Credit Strategy Validation), this leader will deliver top-tier results through rigorous analytics and cross-functional partnership. Actively map and analyze the current customer journey for written communications, implementing refinements to drive improved customer engagement; lead development of new creatives / messages and partner with client managers to obtain required partner approvals and with business strategy implementation team and/or IT to implement. This role requires someone who is highly organized, confident communicating with customers, and proactive in managing and collecting outstanding balances. We are looking for someone who will consistently follow up, stay on top of aging accounts, and take ownership of the collections process while maintaining professionalism. p>Under the direction of the Collections Supervisor, performs collections pertaining to delinquent student accounts for all American Career College and West Coast University campuses; discusses and explains delinquent accounts with students; generates and sends communications to student borrowers through a variety of methods, and performs related work as required. Works in conjunction with the Director of Accounting and the SRC staff at each campus to coordinate payment processing and record keeping; and to arrange appropriate repayment options for students who have an outstanding balance owed to the school but wish to re-enroll. Norco, California12 days ago Billing & Collections Specialist is responsible for ensuring accurate and timely billing, proactive collections, and consistent follow-up on outstanding accounts to support the financial health of the organization. In accordance with Company policy, perform timely and aggressive follow-up on outstanding claims, meticulously resolve denials by correcting errors, gathering necessary documentation, and resubmitting claims efficiently. p>We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. Specific duties and responsibilities include, but are not limited to, the following: Position responsibilities: - Collections, including contacting clients directly for payment of outstanding bills and keeping responsible attorney abreast of potential collection problems.
p>Clinical Trial Portfolio Financial Management (As Assigned): In addition to collections responsibilities, may be assigned a designated clinical trial portfolio to perform broader clinical trial financial management activities (invoicing, internal fund flow coordination, expense/revenue posting, account reconciliation, and closeout) in support of departmental coverage needs. The Clinical Trials Billing Analyst (Collections) coordinates and executes key components of the clinical trial revenue cycle with a primary focus on aged accounts receivable (A/R) follow-up, sponsor/CRO outreach, and resolution of unapplied cash to support timely and accurate cash collections for a designated portfolio.
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