Responsibilities include daily monitoring of the RF and wide area network using system management tools, monitoring and responding to network alarms, management of subscriber radio, talkgroup and tower site databases, sending and updating notifications to staff, vendors and state and local agencies, and answering and triaging calls and emails for IPSC's main point of contact. Role Overview: This position serves as a critical customer and operational support analyst working as a liaison between IPSC and our vendors, technicians, and State and local agencies who use State of Indiana P25- 800 MHz trunking radio system.