Knowledge, Skills, and Abilities: knowledge of financial institution products and services especially consumer credit laws; skills in communications, customer service, human relations, on-line computers and business math; ability to work independently and as part of a team, problem solve and make decisions. Re-order checks, change account information, order membership cards, perform notary public functions, clear transferring military and civilian members, close accounts, initiate stop payments, and order copies of members' records, as required.