Plans, organizes, and coordinates complex communications, public engagement, and special event initiatives; collaborates with City departments, City leadership, community members, elected and appointed officials, and the media to support major City initiatives, promote public awareness, and foster community engagement. Responsible for oversight of the City's Citizens First Customer Service Center, City government television programming, public relations and special events, and community engagement efforts, ensuring effective communication and promotion of City services, initiatives, and priorities through print, internet, social media, and other communication channels.