8+ years of experience in professional services, functional, or technical consulting, with a strong focus on ERP, CRM, or e-commerce systems Proven success leading and delivering complex SaaS programs across diverse industries 5+ years of management experience overseeing cross-functional teams (consultants, developers, client stakeholders) across multiple concurrent projects Strong expertise with the NetSuite platform Demonstrated ability to translate business challenges into scalable technology solutions Experience managing full program life cycles - initiation, planning, execution, monitoring, and closure - delivering on time, within scope and budget Track record of building and maintaining long-term, profitable client relationships, with a focus on satisfaction, retention, and referenceability Proficient in project portfolio management, resource planning, and risk mitigation across large-scale programs Skilled at facilitating executive-level communications, including C-suite reporting, business reviews, and roadmap presentations Advanced analytical and problem-solving skills, with the ability to make strategic decisions under pressure Demonstrated agility in fast-paced, high-growth environments with evolving priorities and stakeholder expectations Familiarity with cloud computing technologies, system integrations, and third-party application ecosystems PMP, Prince2, or similar project/program management certification is a plus Open to travel up to 20-25%, including on-site client engagements and team coordination activities. Proven ability to manage complex, multi-vendor programs end-to-end, including procurement and rate negotiation Strong executive presence, comfortable driving C-suite reporting and strategic conversations A track record of proactively managing scope, risk, and change requests before they escalate Demonstrated success mentoring cross-functional teams toward continuous improvement Deep comfort operating across countries and cultures in a fast-paced, high-growth environment.