UNKNOWN

ADAPTED_NOW

Chenega Enterprise Systems & Solutions, LLC, a Chenega Professional Services’ company, is seeking a part-time Instructor – Enhanced Communications Course (ECC) to support the U.S. Customs and Border Protection (CBP), Office of Intelligence (OI), Intelligence Enterprise Training Academy (IETA). This role supports the delivery of performance-based training focused on elicitation and interview techniques, equipping the CBP Intelligence Enterprise workforce with mission-critical communication and tradecraft competencies.

HOUR

<h4>Overview</h4>Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Enterprise Systems & Solutions, LLC, a Chenega Professional Services’ company, is seeking a part-time Instructor – Enhanced Communications Course (ECC) to support the U.S. Customs and Border Protection (CBP), Office of Intelligence (OI), Intelligence Enterprise Training Academy (IETA). This role supports the delivery of performance-based training focused on elicitation and interview techniques, equipping the CBP Intelligence Enterprise workforce with mission-critical communication and tradecraft competencies. Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, innovative solutions for our clients.<h4>Responsibilities</h4><ul><li>Deliver classroom-based instruction aligned to ECC curriculum</li><li>Relate instructional content to real-world CBP operations</li><li>Facilitate practical exercises and learning activities</li><li>Mentor and evaluate student performance</li><li>Manage classroom dynamics and learning environment</li><li>Adhere to all CBP and contract security requirements</li><li>Support pre- and post-course instructional activities</li><li>Assist with curriculum refinement and training initiatives as needed</li><li>Other duties as assigned</li></ul><h4>Qualifications</h4><ul><li>Active Secret security clearance</li><li>Extensive experience in federal law enforcement intelligence operations</li><li>Demonstrated expertise in elicitation and interview techniques</li><li>Working knowledge of instructional delivery methodologies</li><li>Strong written and verbal communication skills</li><li>Ability to work flexible schedules based on course needs</li><li>Prior delivery of Enhanced Communications / Elicitation training as an instructor</li><li>10+ years of federal law enforcement experience</li><li>CBP experience (preferred, not required)</li><li>Familiarity with instructional design principles (e.g., ADDIE)</li><li>Advanced subject-matter expertise in intelligence interviewing</li><li>Ability to connect tradecraft concepts to operational scenarios</li><li>Classroom leadership and student engagement skills</li><li>Ability to work independently and within geographically dispersed teams</li></ul><h4>Estimated Salary/Wage</h4>USD $65.00/Hr. Up to USD $70.00/Hr.

Chenega Corporation is a premier Government and Commercial services provider to the security, healthcare, IT, environmental, military operations, construction, and tourism industries. Our integral business practices are rooted in the Alaska native culture of our shareholders. We are known for our exceptional employees, our fiscal strength, our creativity and innovation, and for providing excellent cost and performance value to our customers and business partners. Chenega returns all its profit to its native shareholders

Chenega Corporation

Instructor – Enhanced Communications Course (ECC)

Chenega

Paid Sick Days

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Work From Home

Life Insurance

This role partners closely with the Global Communications team and drives North America corporate positioning, reputation building and protection, proposal and capture support, thought leadership, and internal communications while ensuring compliance with federal regulations and customer expectations. The Vice President, Marketing & Communications is an executive leader responsible for integrating the organization’s communications, marketing, and brand strategy in support of growth within the government contracting marketplace.

Position Description & Qualifications The Vice President, Marketing & Communications is an executive leader responsible for integrating the organization’s communications, marketing, and brand strategy in support of growth within the government contracting marketplace. This role partners closely with the Global Communications team and drives North America corporate positioning, reputation building and protection, proposal and capture support, thought leadership, and internal communications while ensuring compliance with federal regulations and customer expectations. The VP serves as a strategic advisor to executive leadership and plays a critical role in enhancing brand credibility, market visibility, and employee engagement across federal, defense, and civilian agencies. In this role, you will: Strategic Leadership & Advisory + Develop and execute an integrated communications and marketing strategy aligned with corporate growth objectives, capture priorities, and long-term business strategy. + Serve as a trusted advisor to the CEO and executive leadership on brand positioning, messaging, and reputation management within the government contracting ecosystem. + Lead, mentor, and develop a high performing communications and marketing team, fostering accountability, collaboration, and continuous improvement. + Establish priorities, performance metrics, and budgets to ensure effective use of resources and measurable impact. + Represent North America’s communications function within the global business, working closely with Global HQ and Divisional communications and supporting wider goals and standards + Build strong relationships across the business to allow for the identification of opportunities and risks + Use authority and credibility within the business to highlight the importance of communications, and extract content and data for proactive global and domestic use Brand, Marketing & Growth Enablement + Own and evolve the corporate brand, value proposition, and messaging tailored to federal, defense, and civilian customers. + Oversee integrated marketing efforts including digital marketing, content development, events, customer engagement, and market intelligence. + Partner closely with Business Development, Capture, and Proposal teams to support pipeline development, win themes, and customer positioning. + Ensure marketing strategies are data driven and aligned with contract vehicles, agency priorities, and competitive landscapes. External Communications, Public Relations & Thought Leadership + Lead external communications, including media relations, executive visibility, public affairs, and industry engagement. + Position executives and subject matter experts as thought leaders in priority mission areas. + Brief and engage the media and prepare executive leaders for media interactions, industry events, and customer engagements. + Lead crisis and issues communications to protect corporate reputation and customer trust. Internal Communications & Change Management + Design and execute internal communications strategies that reinforce business priorities, values, and organizational culture. + Partner with HR and business leaders to support workforce communications, leadership messaging, and change initiatives. + Ensure consistent, transparent messaging across all internal channels, including enterprise updates, leadership communications, and employee engagement efforts. Governance, Compliance & Collaboration + Ensure all communications and marketing activities comply with federal regulations, branding requirements, contractual obligations and Global HQ standards. + Maintain brand consistency across business units, subsidiaries, and contract vehicles. + Collaborate cross functionally with Business Development, HR, Legal, Security, and Operations to align messaging and ensure risk mitigation. + Oversee agency approved branding, customer approvals, and content governance processes as required. To be successful in this role you will have: + Bachelor’s degree in Communications, Marketing, Journalism, Business, or a related field + Minimum 10 years of extensive experience in communications and/or marketing, ideally including significant experience in the government contracting industry + Minimum of 5 years of experience in a leadership or executive role + Demonstrated success supporting growth, capture, and proposal efforts in federal, defense, or civilian agency markets + Proven experience managing brand reputation, executive communications, and stakeholder engagement in regulated environments + Strong executive presence with the ability to influence and advise senior leaders Additional desired experience and skills: + Master’s degree in Communications, Marketing, Business Administration, or a related discipline + Experience supporting large contract vehicles (e.g., IDIQs, GWACs, BPAs) and multiagency portfolios + Background in crisis communications, mergers and acquisitions, or largescale organizational change + Familiarity with FAR/DFARS considerations as they relate to marketing and communications Core Competencies + Strategic and growth-oriented mindset + Deep understanding of government contracting markets + Executive presence and strong judgment + Exceptional written and verbal communication skills + Data driven decision making + People leadership and team development + Cross functional collaboration and stakeholder management + Adaptability in complex, regulated environments + Ability to deliver on a global scale Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .

Serco, Inc. is the North America division of Serco Group, plc, one of the world’s leading service companies. At Serco we serve every branch of the U.S. Military, federal, state and local governments, Canadian and provincial governments, as well as commercial customers. We are a leading provider of professional, technology, engineering, trades, and management services, and we support the public service areas of Defense, Citizen Services, and Transportation.
Headquartered in Herndon, Virginia, Serco has over 9,000 employees working at over 100 sites across the U.S. and Canada. Serco is a business where people and values matter. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. Put simply, Serco is a place you can count on. We embody a holistic approach to wellbeing and offer our employees a suite of benefits that enable you to achieve your physical, emotional, financial, social, community and career goals.
Serco is a place where you can make a difference because every contribution matters. So while your place at Serco may vary depending on your role, we know you will find your place here. You are invited to come discover your place in our world.

Serco

Vice President, Marketing & Communications

OTHER

FEED

Overview:
Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Enterprise Systems & Solutions, LLC, a Chenega Professional Services’ company, is seeking a part-time Instructor – Enhanced Communications Course (ECC) to support the U.S. Customs and Border Protection (CBP), Office of Intelligence (OI), Intelligence Enterprise Training Academy (IETA). This role supports the delivery of performance-based training focused on elicitation and interview techniques, equipping the CBP Intelligence Enterprise workforce with mission-critical communication and tradecraft competencies.  Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, innovative solutions for our clients.

Responsibilities:
<ul><li>Deliver classroom-based instruction aligned to ECC curriculum</li><li>Relate instructional content to real-world CBP operations</li><li>Facilitate practical exercises and learning activities</li><li>Mentor and evaluate student performance</li><li>Manage classroom dynamics and learning environment</li><li>Adhere to all CBP and contract security requirements</li><li>Support pre- and post-course instructional activities</li><li>Assist with curriculum refinement and training initiatives as needed</li><li>Other duties as assigned</li></ul>

Qualifications:
<ul style="margin-top:0in;margin-bottom:0in"><li>Active Secret security clearance</li><li>Extensive experience in federal law enforcement intelligence operations</li><li>Demonstrated expertise in elicitation and interview techniques</li><li>Working knowledge of instructional delivery methodologies</li><li>Strong written and verbal communication skills</li><li>Ability to work flexible schedules based on course needs</li><li>Prior delivery of Enhanced Communications / Elicitation training as an instructor</li><li>10+ years of federal law enforcement experience</li><li>CBP experience (preferred, not required)</li><li>Familiarity with instructional design principles (e.g., ADDIE)</li><li>Advanced subject-matter expertise in intelligence interviewing</li><li>Ability to connect tradecraft concepts to operational scenarios</li><li>Classroom leadership and student engagement skills</li><li>Ability to work independently and within geographically dispersed teams</li></ul>

Teleworking Permitted?:
false

Estimated Salary/Wage:
USD $65.00/Hr. Up to USD $70.00/Hr.

Chenega Enterprise Systems & Solutions

[AW]-iCims

The Operations Manager will liaise regularly with internal departments including Development, Compliance, Marketing, Finance, and Executive Leadership, while maintaining strong working relationships with site operators and regulatory partners. You'll build strong, site-level relationships, drive promotional initiatives, spark enthusiasm for our products, and offer direct, hands-on customer support, ensuring every partner feels valued and confident in our program.

What We're Looking ForThe Virginia Operations Manager is responsible for representing Diamond Game, a Pollard Banknote Company, within the Virginia e-Tab program and plays a central role in ensuring its success. In this position, you will lead operational execution by completing high quality installations and training, while also serving as a key ambassador for our brand. You'll build strong, site-level relationships, drive promotional initiatives, spark enthusiasm for our products, and offer direct, hands-on customer support, ensuring every partner feels valued and confident in our program. The Operations Manager is responsible for the end-to-end rollout and ongoing support of our e-Tab equipment across assigned locations. This includes coordinating site readiness, managing installations, resolving technical and operational issues, ensuring regulatory compliance, and maintaining consistent performance across all sites. As the market matures, this role may directly manage staff. The Virginia Operations Manager will establish clear expectations, monitor performance, and foster accountability, ensuring consistent alignment with Diamond Game's Core Values. The position acts as the primary point of contact for key stakeholders in the market. The Operations Manager will liaise regularly with internal departments including Development, Compliance, Marketing, Finance, and Executive Leadership, while maintaining strong working relationships with site operators and regulatory partners. Essential Duties and Responsibilities<ul><li>Lead and manage all phases of site level deployments, upgrades, and installations, ensuring clear communication, minimal disruption, and a positive customer experience.</li><li>Configure, install and test equipment, providing hands-on expertise and quality control.</li><li>Deliver a high touch service model, including frequent site visits, proactive performance reviews, and hands on support.</li><li>Monitor site performance metrics, including zero play activity, and take immediate action to investigate, resolve issues, and protect revenue.</li><li>Serve as the primary relationship owner for assigned customers, building trust through consistent communication, responsiveness, and on-site presence.</li><li>Act as a visible brand ambassador for Diamond Game, representing the company with professionalism, integrity, and enthusiasm at all times.</li><li>Champion the Virginia e-Tab program in market, reinforcing product value, performance results, and long-term partnership opportunities with operators and site teams.</li><li>Manage the Virginia market to achieve customer satisfaction, technical service targets, expense control, and annual P & L goals.</li><li>Assist with sales and growth plans</li><li>Support site level promotions and marketing programs to drive awareness and engagement.</li><li>Become highly knowledgeable in Diamond Game's products and relevant charitable gaming offerings to confidently position solutions within the market.</li><li>Collaborate closely with Sales, Operations, Marketing, Inventory, and Product Development to ensure customer needs are met and market objectives are achieved.</li><li>Provide Leadership Team with regular, accurate updates on site performance, financial results, risks, opportunities, and investigative findings.</li><li>Facilitate meetings, document action items, and drive accountability across projects and initiatives.</li><li>Act as the company's eyes and ears in the region, proactively identifying risks, competitive activity, and growth opportunities.</li><li>Develop and support training initiatives for site employees to increase product knowledge, reduce service calls, and improve overall site performance.</li><li>Prepare to recruit, coach, and lead team members as the market expands, fostering a culture of accountability, service, and performance.</li><li>Consistently demonstrate the ability to practice Diamond Game's core values and apply them.</li><li>Perform other tasks and duties as needed and/or requested by management. </li></ul> This position will require significant travel during the assigned work week and occasionally weekends. Candidate must have a clean driving record and be comfortable driving long distances in varied weather conditions. Education & Experience Requirements<ul><li>Bachelor's Degree, preferably in a technical field or business/communications/public relations field.</li><li>At least five years' experience in sales, customer relations, and/or operations.</li><li>Qualified to operate a motor vehicle and possess a valid driver's license.</li><li>Previous gaming business experience a definite asset.</li></ul> Knowledge and Abilities Requirements<ul><li>Microsoft Office (Word, Excel, Outlook)</li><li>Adaptability and flexibility.</li><li>Travel and occasional overnight stay.</li><li>Ability to work with minimal supervision.</li><li>Ability to work varied shifts and overtime as required.</li></ul> Core Competencies <ul><li>Strong communication, collaboration, and leadership skills with technical organizations and management teams.</li><li>Competent interpersonal, oral, and written communication and presentation skills.</li><li>Planning and organizing.</li><li>Operate in a team environment working with other team members to complete tasks.</li></ul> Regulatory Requirements<ul><li>Employment dependent on successfully passing a regulatory background and credit check.</li><li>Employees may also be subject to additional periodic background checks as needed and/or required by Diamond Game and/or Diamond Game customers.</li></ul> Benefits<ul><li>Medical, Dental, Vision</li><li>401k with company match</li><li>Profit Sharing</li><li>Paid Vacation</li><li>Employee Referral Program</li><li>Employee Assistance Program</li></ul> WHY DIAMOND GAME?When you work at Diamond Game you are part of a diverse, forward thinking, technology focused gaming organization. Diamond Game employees work alongside one another as part of an engaged team, making contributions at all levels to ensure the highest quality and standards.As a Diamond Game employee, you are afforded growth opportunities, career mentoring and valuable work experience. Diamond Game appreciates and encourages growth within the organization, knowing it's our talent that keeps us moving forward.Career development, a robust benefit package, work-life balance and an inclusive culture are all part of a complete and rewarding employee experience at Diamond Game.Diamond Game designs, produces, and services electronic pull-tab games, gaming systems, and tickets for charitable gaming and lottery markets. Established in 1994, Diamond Game is proud to be a subsidiary of Pollard Banknote Limited and a sister company of Pollard Games, Inc DBA American Games and International Gamco. Our mission is to develop and provide innovative gaming solutions to charitable gaming and lottery markets while providing players with thrilling gaming experiences. We always put customers first by providing consistent service and unique products that outperform our competitors. We foster a work environment for employees that encourages teamwork, imagination and continuous improvement. We are proud that our products positively impact many charitable communities across North America.  Our Core Values are: Collaboration; Innovation; Integrity; Growth; and Have Fun! We thank all that apply; however only the most qualified candidates selected for an interview will be contacted. Employment is contingent upon a satisfactory response from a Background Screening (Criminal History Search and Drug Test).Diamond Game Enterprises, a subsidiary of Pollard Banknote Limited provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.To ALL Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.  All offers of employment are conditional on successfully passing a regulatory background check

Diamond Game

Operations Manager

Background Investigation

Coaching

Communication Skills

Competitive Research

Continuous Improvement

Customer Experience

Customer Relations

Customer Satisfaction

Customer Support/Service

Database Administration

Driver's License

Employee Assistance Plan

Finance

Financial Risk

Game Design

Gaming

Interpersonal Skills

Leadership

Maintain Compliance

Marketing

Mentoring

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Operations Management

Outbound Marketing

People Management

Performance Analysis

Performance Management

Performance Metrics

Performance Reviews

Presentation/Verbal Skills

Problem Solving Skills

Product Development

Profit & Loss

Promotional Programs

Public/Media/Press/Analyst Relations

Quality Control

Quality Metrics

Recruiting/Staffing Agency

Regulations

Regulatory Requirements

Revenue Growth

Risk Analysis

Sales

Sales Operations

Team Lead/Manager

Team Player

Technical Leadership

Test Equipment

Willing to Travel

Writing Skills

Talent Acquisition

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Instructor – Enhanced Communications Course (ECC)Chenega Corporation

Vice President, Marketing & CommunicationsSerco

Instructor – Enhanced Communications Course (ECC)Chenega Enterprise Systems & Solutions

Operations ManagerDiamond Game

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