Knowledge/Skills/Abilities Ability to organize and prioritize work Excellent diplomacy and negotiation skills Good written and verbal skills Must have valid transportation and auto insurance Bilingual in Spanish strongly preferred Preferred working knowledge of social service programs and benefits; laws, rules, and procedures governing eligibility for public assistance programs, basic record keeping practices including client related service documentation, use of electronic office tools; client service engagement and accountability. Facilitates client access to community resources, including locating housing, food, clothing, school programs, vocational opportunities or services, providers to teach life skills, and relevant mental health services, assists client to develop natural resources and make contact with social support networks.