ABILITY TO: Perform a variety of highly complex, specialized duties involving district education programs Provide information regarding school or district programs, procedures, activities, rules, and regulations Assure compliance with school and district policies and regulations Learn, interpret, apply, and explain laws, rules and regulations Observe and analyze situations and accurately determine an effective course of action Communicate clearly with students, parents, staff and others Understand and follow oral and written directions and work cooperatively with others Meet schedules and time lines and maintain a safe and orderly environment Maintain proficient, prescribed records and reports Utilize computer software programs efficiently and effectively Complete work accurately and as directed with many interruptions Work confidentially with discretion Provide work direction . KNOWLEDGE AND ABILITIES: KNOWLEDGE OF: Highly complex, specialized methods of District education programs Procedures, methods, techniques, and strategies utilized in dealing with sensitive school and community problems, issues and concerns Correct English usage, grammar, spelling, and punctuation Computers and other office equipment Superior communication and interpersonal skills using tact, patience and courtesy District policies, the State Education Code, and other laws, rules and regulations in regard to assigned duties .