Greet, check in, and assist patients and visitors in a professional, respectful, and patient-centered manner, identifying reported service needs and routing patients to the appropriate testing, laboratory, clinical, or support services; Accurately register patients and enter, verify, and update required demographic, contact, insurance, and other information in the electronic medical record in accordance with established procedures; Coordinate patient flow throughout walk-in services, including monitoring wait status, communicating service needs and next steps, and collaborating with Testing Specialists, laboratory staff, clinical staff, and program leadership; Provide patients with accurate information regarding available services, eligibility or service requirements, clinic processes, wait times, appointments, and next steps, and assist with scheduling as applicable; Complete required reception documentation, data entry, and program reporting accurately and within established timelines; Respond professionally and compassionately to patient questions, concerns, and complaints, utilizing de-escalation techniques when appropriate and escalating concerns according to established procedures; Maintain an organized, welcoming, and adequately stocked reception environment, including required forms, office supplies, educational materials, safer sex supplies, visitor records, and other resources necessary for daily operations; Participate in clinic, mobile, and community-based services as assigned and maintain competency in required operational functions, including safe mobile testing vehicle operation; Receive, distribute, and process incoming and outgoing mail and correspondence, as needed; and, Performs related duties and fulfills responsibilities as required. Basic Life Support (BLS) certification required (must be obtained prior to the first day of employment); Valid Texas Driver’s License; and, Complete required mobile testing vehicle training and maintain competency in the safe operation, setup, and use of the mobile testing vehicle for testing and outreach activities.