Analytical Thinking, Bodily Injury Claims, Claims Processing, Complex Claims, Critical Thinking, Documentations, Empathy, Evidence Gathering, Fraud Investigations, Information Collection, Insurance Claims Investigations, Insurance Investigation, Investigative Skills, Personal Injury Claims, Soft Tissue, Special Investigations, Surveillance, Witness Interviewing. The individual performs a thorough investigation including (1) conducting background searches, scene investigations, and clinic inspections; (2) taking recorded statements; (3) reviewing and analyzing medical notes, bills, and property damage; and (4) conducting witness interviews and social media searches.