Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business objectives and results. Success in this position depends on close partnership across Human Resources Operations, Employee Services, Enterprise Architecture, technology delivery teams, contact center and telephony operations, and external vendor organizations to advance self-service, automation, and analytics capabilities that improve the employee experience and organizational efficiency.