Required skills (must include years of experience, in order of importance): 1.- Strong knowledge and experiencing managing/developing a large scale ServiceNow environment 2.- ITSM concepts and Framework 3.- Server API Development 4.- Powershell Required Education: A bachelor's degree in communications, business administration, computer science, Management of information science, or related field, and two years of hands-on experience with implementing Information Technology Infrastructure Library (ITIL), OR an associate degree in communications, business administration, computer science, management information science or a related field and four years of hands-on experience with implementing ITIL. Required skills (must include years of experience, in order of importance): 1.- Strong knowledge and experiencing managing/developing a large scale ServiceNow environment 2.- ITSM concepts and Framework 3.- Server API Development 4.- Powershell Required Education: A bachelor's degree in communications, business administration, computer science, Management of information science, or related field, and two years of hands-on experience with implementing Information Technology Infrastructure Library (ITIL), OR an associate degree in communications, business administration, computer science, management information science or a related field and four years of hands-on experience with implementing ITIL.