Strong experience with Microsoft 365, Microsoft Entra ID, Exchange Online, Windows Server, Active Directory, Group Policy, DNS/DHCP, Hyper-V or similar virtualization, business networking/firewalls, backup and disaster recovery, and endpoint security solutions. This position will serve as a senior technical resource for our managed services clients and internal support team, handling complex escalations, Microsoft cloud administration, server management, networking, cybersecurity, and advanced infrastructure troubleshooting.