The Interaction Designer/User Researcher/Usability Tester conducts user research, persona development, IA/interaction design, and usability testing to improve UX and adoption; collaborates with designers/developers; ensures DHS branding and accessibility. Work includes implementation of Dynamics 365 Customer Engagement, Power Platform (PowerApps, Power Automate, Flow, and Power Business Intelligent (BI)), SharePoint, Office 365, Azure products and Services, Dataverse, Drupal, Confluence, Jira, and ServiceNow.