FULL_TIME

FEED

YEAR

Provide Level 1 troubleshooting and resolution for Windows operating systems (Windows 10/11), Microsoft 365 applications (Exchange Online, Teams, SharePoint, OneDrive), network connectivity, printers, and general hardware and software issues. You will diagnose and resolve problems related to Windows operating systems, Microsoft 365 applications, networks, printers, and general hardware and software issues, providing Level 1 support via phone, email, and in-person interactions.

About UsAt Larson Design Group (LDG), we’re more than an award-winning Architecture, Engineering, and Consulting firm; we’re a team of passionate professionals united by a bold purpose: creatively shaping our world. From designing innovative solutions to building stronger communities, we approach every project with vision, collaboration, and a commitment to excellence. As a 100% employee-owned company, every success we achieve belongs to all of us. That ownership mindset drives our decisions, inspires creativity, and fosters a culture where your voice matters. At LDG, you’ll find a dynamic, people-focused environment where we work hard, share knowledge, and celebrate wins together. We offer a flexible work environment, paid training for required licensure, competitive benefits, bonus plans, and a company-funded Employee Stock Ownership Plan (ESOP) all designed to support your growth, both professionally and personally.   Your Opportunity + ImpactAs a Service Technician, you will serve as the knowledgeable and professional first point of contact for employees seeking technical assistance, playing a key role in ensuring a smooth technology experience across the organization. Your primary responsibilities include addressing user inquiries, troubleshooting technical issues, and delivering clear, user-friendly guidance. You will diagnose and resolve problems related to Windows operating systems, Microsoft 365 applications, networks, printers, and general hardware and software issues, providing Level 1 support via phone, email, and in-person interactions. When issues exceed Level 1 scope, you will escalate them to senior team members in accordance with established procedures and service level agreements. This role offers an excellent opportunity to build a solid foundation in IT support while developing technical troubleshooting skills, documentation practices, and a customer-first approach. Working alongside experienced IT professionals, you will contribute directly to workforce productivity and grow through hands-on exposure to best practices in both customer service and technical problem-solving. Strong communication skills, particularly the ability to convey technical solutions clearly and professionally, will be essential to your success and your growth within the team.Key Responsibilities<ul><li style="margin-left:8px">Serve as the primary point of contact for end-users seeking technical assistance via phone, email, chat, and in-person support.</li><li style="margin-left:8px">Provide Level 1 troubleshooting and resolution for Windows operating systems (Windows 10/11), Microsoft 365 applications (Exchange Online, Teams, SharePoint, OneDrive), network connectivity, printers, and general hardware and software issues.</li><li style="margin-left:8px"> Accurately document all support interactions, troubleshooting steps, and resolutions in the IT service management (ITSM) ticketing system.</li><li style="margin-left:8px">Triage and prioritize incoming support requests based on urgency and business impact while ensuring service level agreement (SLA) expectations are met.</li><li style="margin-left:8px">Escalate complex or unresolved technical issues to Senior Service Desk Technicians or appropriate IT teams following established escalation procedures.</li><li style="margin-left:8px">Perform identity and access management tasks including Active Directory and Microsoft Entra ID (Azure AD) administration such as user account creation, password resets, group membership updates, and access requests.</li><li style="margin-left:8px">Support employee onboarding and offboarding processes including hardware setup, account provisioning, and recovery of company equipment.</li><li style="margin-left:8px">Configure, deploy, and maintain end-user workstations, laptops, and mobile devices including device imaging, software installation, and compliance with security and configuration standards.</li><li style="margin-left:8px">Maintain and troubleshoot peripheral equipment including printers, scanners, monitors, docking stations, and other desktop hardware.</li><li style="margin-left:8px"> Diagnose, contain, and escalate viruses, malware, and security threats while implementing preventative security measures.</li><li style="margin-left:8px">Provide clear and patient training to end-users on IT systems, software applications, and cybersecurity best practices.</li><li style="margin-left:8px">Assist with IT projects, system upgrades, equipment deployments, and other technical initiatives as directed by IT leadership.</li></ul>Education and Experience<ul><li style="margin-left:8px">Education: Associate degree in Information Technology, Computer Science, or a related field preferred. Bachelor’s degree with emphasis in IT or Computer Science is a plus. Equivalent work experience may be considered in lieu of a degree.</li><li style="margin-left:8px">Experience: Minimum 1 year of experience in IT support, help desk, or related technical role.</li><li style="margin-left:8px">Certifications: CompTIA A+ certification recommended. Additional certifications such as CompTIA Network+, Microsoft 365 Fundamentals, and ITIL Foundation are considered a plus and support growth into senior-level roles.</li><li style="margin-left:8px">Technical Skills: Working knowledge of Microsoft Windows operating systems and the Microsoft 365 suite. Basic familiarity with Active Directory, Microsoft Entra ID, and networking concepts such as TCP/IP, DNS, and DHCP.</li><li style="margin-left:8px">Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users in a clear, patient, and professional manner.</li><li style="margin-left:8px">Customer Service: Demonstrated commitment to providing exceptional customer service and support.</li><li style="margin-left:8px">Other: Valid driver's license and U.S. citizenship required</li></ul>Preferred Qualifications<ul><li style="margin-left:8px">Experience with enterprise-level IT Service Desk operations and ITSM platforms (ServiceNow, Jira Service Desk, FreshService or similar)</li><li style="margin-left:8px">Familiarity with cloud platforms such as Microsoft Azure.</li><li style="margin-left:8px">Knowledge of networking fundamentals including VPN configurations and wireless technologies.</li><li style="margin-left:8px">Experience with remote desktop support tools and remote monitoring and management (RMM) platforms</li><li style="margin-bottom:11px;margin-left:8px">Understanding of cybersecurity principles, endpoint security practices, and malware response procedures.</li><li style="margin-left:8px">Knowledge of AEC (Architecture, Engineering, and Construction) software such as AutoCAD, Revit, or BIM applications</li><li style="margin-left:8px">Proven problem-solving abilities with strong diligence and analytical thinking.</li><li style="margin-left:8px">Collaborative mindset with demonstrated ability to work effectively in team environments.</li><li style="margin-bottom:11px;margin-left:8px">Initiative and desire to continuously learn and develop technical skills, including emerging technologies such as automation and AI-assisted tools.</li></ul>EEO StatementLarson Design Group, Inc. is an Affirmative Action and Equal Opportunity Employer (EEO) that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization.Powered by JazzHR

Larson Design Group

Service Desk Technician

Analysis Skills

Artificial Intelligence (AI)

Atlassian JIRA

AutoCAD

Automation

Best Practices

Cloud Computing

Communication Skills

CompTIA - Computing Technology Industry Association

CompTIA A+

CompTIA Network+

Computer Science

Computer Security

Computer Skills

Computer Workstations

Construction Engineering

Construction Industry Software

Consulting

Customer Support/Service

DHCP (Dynamic Host Configuration Protocol)

DNS (Domain Name System)

Desktop Administration

Desktop Hardware

Document Scanners

Documentation

Driver's License

Emerging Technology

Endpoint Security

Establish Priorities

Hardware Administration

Help Desk

IT Service Management (ITSM)

ITIL (IT Infrastructure Library)

Identify Issues

Identity Data Management

Information Technology & Information Systems

Information Technology Software

Internet Security

Laptop PC

Maintenance Services

Malware

Microsoft Active Directory

Microsoft Exchange Server

Microsoft Product Family

Microsoft SharePoint

Microsoft Windows Azure

Microsoft Windows Operating System

Mobile Devices

Network Connectivity

Onboarding

Peripheral Hardware

Presentation/Verbal Skills

Printers

Problem Solving Skills

Procedure Development

RMON

Resolve Customer Issues

Security Attacks

Security Compliance

Service Level Agreement (SLA)

ServiceNow

Software Installation

Support Documentation

Systems Administration/Management

TCP/IP (Transmission Control Protocol/Internet Protocol)

Team Player

Technical Delivery

Technical Leadership

Technical Support

United States Citizen

User Account Administration

VPN (Virtual Private Network)

Viruses

Wireless Communications

Writing Skills

partner JazzHR

UNKNOWN

OTHER

You will ensure the successful maintenance, upgrades, and support of our software platforms while acting as a trusted client partner and key liaison between customers and internal engineering and operations teams. The Orion Health Operations group supports leading healthcare organizations by delivering reliable platforms, proactive problem-solving, and a strong focus on customer success.

Innovate With Purpose  Do you want to work for a company that is innovating and making a difference to the health and wellbeing of people all over the world? We’re not about selling meaningless, unnecessary products for corporate profitability. You’ll be working on technology that will revolutionise global health systems so that we can finally get the healthcare we all want - a basic human right.	    We like to think of ourselves as a community of start-ups where you can be your true, genuine self. Each of our product teams has the autonomy to decide how they operate and contribute towards our mission of providing each person with the right care at the right time and in the right place.		    Orion Health is excited to be expanding our galaxy by recruiting for a number of stellar individuals to join our team to help us deliver to our global customer base. If you want to climb aboard the rocketship and help us revolutionise global health systems, astronomical opportunities await.   Purpose As the Technical Account Manager, you will oversee the delivery, reliability, and overall performance of services for a major Orion Health client based in Pennsylvania. You will ensure the successful maintenance, upgrades, and support of our software platforms while acting as a trusted client partner and key liaison between customers and internal engineering and operations teams. Success looks like You will work closely with Technical Operations, Engineering, and Service Operations teams to deliver high-quality service and continuously improve service delivery. Clients experience strong platform reliability and transparency, complex issues are addressed proactively, and service delivery processes continue to improve over time. Business Unit The Orion Health Operations group supports leading healthcare organizations by delivering reliable platforms, proactive problem-solving, and a strong focus on customer success. This role reports to the VP, Delivery & Operations USA. Key Responsibilities Client Relationship & Technical Partnership <ul><li>Build and maintain strong relationships with client stakeholders including technical leaders, architecture teams, and executive sponsors.  </li></ul><ul><li>Act as the primary point of contact for technical service delivery issues and escalations.  </li></ul><ul><li>Work with clients to understand their goals and translate them into service delivery plans and improvements.  </li></ul><ul><li>Lead regular service reviews, including discussions around platform health, incidents, and opportunities for improvement.  </li></ul>Service Delivery Oversight <ul><li>Oversee the ongoing delivery of services including upgrades, integrations, monitoring, and support.  </li></ul><ul><li>Ensure services meet agreed performance, availability, and security expectations.  </li></ul><ul><li>Work with internal teams to improve visibility into system performance and operational metrics.  </li></ul><ul><li>Help coordinate platform or infrastructure changes to ensure minimal disruption to client services.  </li></ul>Incident & Operational Management <ul><li>Coordinate responses to major service incidents and help ensure issues are resolved quickly.  </li></ul><ul><li>Participate in change management processes to ensure updates are planned and communicated effectively.  </li></ul><ul><li>Support root cause analysis and help drive improvements to prevent recurring issues.  </li></ul><ul><li>Contribute to improving incident and operational processes.  </li></ul>Collaboration & Continuous Improvement <ul><li>Work closely with engineering, product, and infrastructure teams to resolve issues and improve service performance.  </li></ul><ul><li>Promote accountability, collaboration, and continuous improvement across teams.  </li></ul><ul><li>Help identify opportunities to improve service reliability and operational efficiency.  </li></ul>Risk & Compliance <ul><li>Identify potential service or operational risks and escalate when needed.  </li></ul><ul><li>Ensure services align with healthcare security, privacy, and compliance requirements.  </li></ul><ul><li>Support service reviews and improvement initiatives to maintain strong operational standards.  </li></ul>Behavioural and Technical Capabilities <ul><li>Strong ability to understand technical systems and communicate effectively with both technical and business stakeholders.  </li></ul><ul><li>Excellent relationship management and communication skills.  </li></ul><ul><li>Strong problem-solving and analytical abilities.  </li></ul><ul><li>Comfortable managing multiple priorities and working in fast-paced environments.  </li></ul>Skills and Qualifications <ul><li>Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.  </li></ul><ul><li>7+ years of experience in technical account management, service delivery, technical operations, or similar roles.  </li></ul><ul><li>Experience working with enterprise software platforms and supporting customer environments.  </li></ul><ul><li>Familiarity with cloud platforms and modern software delivery practices is beneficial.  </li></ul><ul><li>Experience working in regulated industries such as healthcare is preferred.  </li></ul><ul><li>Certifications such as ITIL, PMP, or cloud certifications (AWS, Azure, GCP) are advantageous. </li></ul>

Orion Health

Technical Account Manager

Amazon Web Services (AWS)

Change Management

Continuous Improvement

Customer Experience

Customer Relations

Enterprise Applications

GCP (Good Clinical Practices)

Healthcare

Incident Management

International Health

Multitasking

Operational Improvement

Operational Strategy

Operational Support

Operations Management

Operations Processes

Performance Management

Performance Metrics

Privacy Controls

Process Improvement

Product Profitability

Project Management Professional (PMP)

Regulatory Compliance

Relationship Management

Reliability Engineering

Risk

Root Cause Analysis

Sales Management

Service Delivery

Software Administration

Startup

System Operations

Technical Operations

Workable

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Service Desk Technician Larson Design Group

Technical Account Manager Orion Health

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