CareFirst of Maryland, Inc., Group Hospitalization and Medical Services, Inc., CareFirst Advantage, Inc., CareFirst Advantage PPO, Inc., CareFirst Advantage DSNP, Inc., CareFirst Community Partners, Inc., CareFirst BlueCross BlueShield Community Health Plan District of Columbia, CareFirst BlueChoice, Inc., First Care, Inc., and The Dental Network, Inc. are independent licensees of the Blue Cross and Blue Shield Association. PURPOSE: The Business Consultant, Retention Specialist, is a member of the Stars Member Experience team and provides expertise in critical work to help design, launch, and execute programs that support member experience and retention initiatives for Medicare Advantage members, driving improvement in Medicare CAHPS and HOS surveys.