Provide support for and maintain working knowledge of software and platforms used across the environment, including Adobe applications, Citrix, Microsoft Teams, Slack, ManageEngine products, Mosyle, Intune, Splashtop, Zscaler, SentinelOne, Tenable, and various AI tools. The technician resolves helpdesk and operational technology requests via ticketing systems and phone, supporting Windows, macOS, ChromeOS, mobile devices, IP telephony, printers, production‑floor technology, and conference room systems.