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New Orleans Paddlewheels, Inc. is looking for a dynamic, energetic, well-spoken, outgoing individual that is extremely knowledgeable of New Orleans and its surrounding areas to represent us at the Hilton Riverside Hotel on Poydras St. Job Purpose: The concierge is a key part of making the stay or travel of guests memorable. Provides information about the facilities and the surrounding areas, such as the best possible routes from one point to another, whether by company transportation, private vehicle, foot or public transportation.

Benefits: <ul><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul> 

 New Orleans Paddlewheels, Inc. is looking for a dynamic, energetic, well-spoken, outgoing individual that is extremely knowledgeable of New Orleans and its surrounding areas to represent us at the Hilton Riverside Hotel on Poydras St. Job Purpose: <ul><li> The concierge is a key part of making the stay or travel of guests memorable. </li></ul> Qualifications/Education/Skills: <ul><li>High School Diploma or equivalent.</li><li>Previous Concierge experience strongly preferred</li><li>Excellent written and verbal communication required</li><li>Must be detail-oriented and well organized.</li><li>Professional dress and demeanor.</li><li>Strong Customer Service Focus required</li><li>Ability to use sales operating system, Internet Searches, Outlook, and Office Required</li></ul> Essential Functions:  Communication Proficiency <ul><li>Attentively communicates with guests and others over the phone, the internet, and in person</li><li>Upholds a high standard of quick response time for each guest while executing reservations, cancelations, and bookings.</li><li>Maintains a book of referral contacts, transportation services, and special events to be used by the Concierge Team.</li><li>Maintains daily log to ensure challenges and issues are responded to and resolved among the Concierge Team.1.2 Taking Initiative</li><li>Provides information about the facilities and the surrounding areas, such as the best possible routes from one point to another, whether by company transportation, private vehicle, foot or public transportation.</li><li>Uses resources to recommend best possible dining and entertainment options, catered to each individual or group</li></ul> 1.3 Critical Thinking Skills <ul><li>Develops specific packages that include company tours, transportation, dining, and entertainment for each specific group</li><li>Always prepared ahead of time with details and solutions for specific property information (i.e. wedding/event location details, dining, etc)</li><li>Uses philosophy “We don’t have problems, we only have opportunities”. Finds a solution to any request.</li></ul> 1.4 Leadership <ul><li>Ensures client and guest service excellence</li><li>Builds strong relationship with service providers and hotel staff and leadership</li><li>Provides logistical support to hotel executives, as requested</li><li>Interfaces between each shift to provide a smooth transition and ensure that peers are well prepared for the next shift.</li></ul> 1.5 Customer Focused <ul><li>Attends to the wants and needs of our guests.</li><li>Acts as a travel consultant to each guest and group</li><li>Books guests for different events, making reservations or helping them purchase tickets.</li><li>Upholds a standard of Customer Service that is measured through the Guest Satisfaction Surveys in the hotel and customer feedback.</li><li>Works efficiently and accurately to manage contact time with each guest</li><li>Exhibits a high level of customer service on the phone and in person</li><li>Maintains an air of patience with each guest</li></ul> 1.6 Sales <ul><li>Cross Sells and Up Sells Bigeasy.com Tours, Services, and Products</li><li>Maintains a report of individual sales results; weekly and monthly. Must meet minimum requirements, as directed by the Head Concierge</li></ul> Physical Requirements: <ul><li>Ability to stand for extended periods of time, averaging 7-8 hours per workday.</li><li>Ability to lift 25 pounds with frequency throughout workday.</li><li>Ability to bend and kneel with frequency throughout workday.</li><li>Adequate hearing and eyesight to fulfill functions of position.</li><li>Ability to walk for extended distances.</li></ul>Work Environment: <ul><li>Indoors, in a hotel lobby area</li></ul>Hospitality Enterprises, Inc. offers competitive wages and a comprehensive benefits package.  EEO/DRUG FREE **It is not our practice to ask for personal information prior to our on-boarding process.  We conduct in-person interviews with all of our candidates.  Should you ever be asked to give out any of your personal information, please contact our Human Resources Department. **

New Orleans Paddlewheels, Inc.

Concierge Services and Tour Sales

Consulting

Contact Management

Cross-Selling

Customer Relations

Customer Support/Service

Customer/Client Research

Dental Insurance

Detail Oriented

Health Insurance

High School Diploma

Internet Search

Leadership

Lift/Move 25 Pounds

Microsoft Outlook

Operating Systems

Organizational Skills

Philosophy

Presentation/Verbal Skills

Problem Solving Skills

Public Transport

Revenue/Sales Reporting

Sales

Up-Selling

Vision Plan

Writing Skills

As a Spa Concierge, you are the first impression of the spa—welcoming guests, confirming details of their visit, and guiding them through enhancements and retail options to elevate their experience. This role goes beyond check-in/check-out; it’s about creating memorable moments, supporting our service team, and driving spa performance.

Benefits: <ul><li>Employee discounts</li><li>Training & development</li></ul> 

 Join our award-winning Woodhouse Spa team, named Top Workplace by The Times-Picayune for five years running. As a Spa Concierge, you are the first impression of the spa—welcoming guests, confirming details of their visit, and guiding them through enhancements and retail options to elevate their experience. This role goes beyond check-in/check-out; it’s about creating memorable moments, supporting our service team, and driving spa performance. We offer hourly pay plus commission on retail and enhancements, so your success is rewarded. Ideal candidates are warm, detail-oriented, and team-focused with a passion for hospitality.  Sales experience is preferred. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

The Woodhouse Day Spa - Baton Rouge, New Orleans & Slidell

Metairie- Spa Concierge (part-time)

Retail

Team Building

Training/Teaching

As a Spa Concierge, you are the first impression of the spa—welcoming guests, confirming details of their visit, and guiding them through enhancements and retail options to elevate their experience. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa.

HOUR

<h5>Passion Meets Purpose at Woodhouse </h5>Join our award-winning Woodhouse Spa team, named Top Workplace by The Times-Picayune for five years running. As a Spa Concierge, you are the first impression of the spa—welcoming guests, confirming details of their visit, and guiding them through enhancements and retail options to elevate their experience. This role goes beyond check-in/check-out; it's about creating memorable moments, supporting our service team, and driving spa performance. We offer hourly pay plus commission on retail and enhancements, so your success is rewarded. Ideal candidates are warm, detail-oriented, and team-focused with a passion for hospitality. Sales experience is preferred. Compensation: $11.00 per hour At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us. Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you'll share your craft in a luxury environment with ample opportunity for growth. Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

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