div class="flex flex-col text-sm pb-25">. This role is responsible for maintaining a strong lobby presence, managing resident and guest interactions, and ensuring smooth front desk operations during assigned shifts.
New Smyrna Beach, FL29 days ago
Knowledge, Skills, and Abilities: Demonstrated ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements. Communicates with the patient or guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration.
p>Knowledge, Skills, and Abilities: - Demonstrated ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements. Handles "release of information" requests for patients, referring offices, other medical facilities, attorneys, and insurance companies.
Essential Duties and Responsibilities:Provide excellent customer-service to all callers by asking clarifying questions that help agents best assess which university department can service their needsServe as a liaison to current and prospective students by reviewing their needs and accurately documenting calls to the appropriate department to resolve individual concernsPerform front desk services in all guest-facing areas by displaying a positive and welcoming demeanorAct as a trainer and mentor to newly hired agentsLeverage all university and department resources to ensure accuracy and adherence to the organization's SOPsDisplay strong communication skills by monitoring/replying to all communication channels in a timely mannerSupport data management projects to ensure timely follow up to student outreachProvide administration and communication support to Full Sail Security and OperationsMake outbound calls as part of follow up efforts during high volume call timesAdhere to the departments and university's policies and procedures including strict observance to published phone and compliance guidelinesBe a Full Sail University ambassador embracing our unique educational model, while maintaining the highest level of integrity, professionalism, and customer serviceContribute to the overall success of the department and Full Sail University by performing all other duties as assigned by leadershipDemonstrates a strong commitment to the mission and values of the organizationSupervisory Responsibilities: NoneCompetencies:Ability to interact with callers, guests, and staff at all levels in a fast-paced environment; Full Sail Support 2 agents should anticipate interacting with hundreds of students/guests/etc over a variety of mediums dailyQuick-learner with the ability to relay updated information accurately and consistentlyMust be able to provide excellent customer service with a polite, professional demeanorDetail-orientedPossesses strong written and verbal communication skillsAbility to multi-task and work independentlyEducation and/or Experience:High School diploma requiredCustomer Service experience preferredAdministrative/Clerical/Reception experience preferred Certificates, Licenses, Registrations: n/aComputer Skills:Strong communication skills both verbally and in writing through multiple digital communication tools (email, Slack, etc)Multi-tasking skills are needed as all Full Sail Support staff are required to answer phones, while navigating through computer system, as well as greeting and assisting guests (almost simultaneously)Ability to research situations using all available university databases and resourcesComfortable learning new software and navigating cloud-based systemsFamiliarity with using multi-line phone systems is preferredEnvironmental Factors/Physical Demands:Work is performed in-person from an office environment. Full Sail Support Tier II agents will rotate their time between lobby and call center environments while completing daily tasks that include phone conversations, face-to-face interactions, and data processes in collaboration with multiple university divisions.
Additionally, the Beauty Advisor will focus on in-house training programs, pre-booked facial consultation events, and maintaining a properly merchandised counter while proficiently closing the retail sale. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping.
Orlando, Florida9 days ago
Additionally, the Beauty Advisor will focus on in-house training programs, pre-booked facial consultation events, and maintaining a properly merchandised counter while proficiently closing the retail sale. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping.
Winter Park, FL30+ days ago
From the success of MILA in Miami Beach to the expansion of AVA, CASA NEOS, and CLAUDIE, RDG is building a collection of destinations that offer more than a meal - they create unforgettable experiences. Riviera Dining Group is redefining hospitality through elevated dining, vibrant nightlife, and immersive design.
Lake Mary, Florida7 days ago
Immediately advises Business Office Manager, Maintenance Director and General Manager of any changes in physical and/or mental health of Resident immediately as well as any physical plant or other safety emergencies. At Sonata Lake Mary we place a high emphasis on the overall wellbeing of our residents and believe in providing excellent care and customer service!