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Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. Ensure high guest satisfaction scores and work towards increasing departmental and overall guest satisfaction.

Overview:
Opportunity:  Spa Concierge   Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Potential Career Path   Lead Spa Concierge - Spa Operations Manager - Spa Director Position Requirements<ul><li style="color:black">Immediately greet guest and offer to assist with their needs.</li><li style="color:black">Make and confirm reservations.</li><li style="color:black">Compute bills, collect payments, and make change for guests.</li><li style="color:black">Transmit and receive messages, using telephones or PMS system.</li><li style="color:black">Receive and resolve guest complaints, elevating to management if necessary. </li><li style="color:black">Perform bookkeeping activities, such as balancing accounts and conducting audits.</li><li style="color:black">Ensure high guest satisfaction scores and work towards increasing departmental and overall guest satisfaction. </li><li style="color:black">Follow sustainability guidelines and practices related to HHM’s Earth View program. </li><li style="color:black">Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li><li style="color:black">Ensure overall guest satisfaction.</li><li style="color:black">Perform other duties as requested by management.</li></ul>Experience<ul><li style="color:black">College degree or comparable work experience.</li><li style="color:black">Previous customer service experience or equivalent training required.</li></ul>Work Environment and Context<ul><li style="color:black">Work schedule varies and may include working on holidays, weekends and alternate shifts.</li><li style="color:black">Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.</li></ul>What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It  

About Us :
 HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, <a href="https://www.hospitalityonline.com/mystic-marriott" rel="noopener nofollow noreferrer" target="_blank">click here.</a>

Mystic Marriott Hotel & Spa

Spa Concierge

Auditing

Bookkeeping

Customer Support/Service

Genetics

Lift/Move 25 Pounds

OSHA

Operations Management

Resolve Customer Issues

Safety Equipment

Safety/Work Safety

Sustainability

Transmit/Receive Modules

[AW]-iCims

ADAPTED_NOW

Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities. Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods.

<h4>Overview</h4>Opportunity:  ConciergeAssist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities.Your Growth Path  Front Desk Supervisor – Guest Service Manager – Assistant General ManagerYour Focus<ul><li>Warmly greet and acknowledge guests, proactively offering assistance.</li><li>Provide information about local attractions and events. </li><li>Make travel arrangements.</li><li>Make dining and other reservations, and obtain tickets for events.</li><li>Receive, store, or deliver luggage or mail.</li><li>Pick up and deliver items or run errands.</li><li>Carry out unusual requests, such as searching for hard-to-find items or services.</li><li>Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods. </li><li>Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. </li><li>Follow sustainability guidelines and practices related to HHM’s EarthView program.</li><li>Practice safe work habits and wear protective safety equipment.</li><li>Ensure overall guest satisfaction.</li><li>Perform other duties as requested by management.</li></ul>Your Background and Skills<ul><li>High School diploma or equivalent.</li><li>Previous customer service experience required or equivalent training.</li><li>Knowledge of the local community, attractions and events.</li></ul>Work Environment and Context<ul><li>Work schedule varies and may include working on holidays, weekends and alternate shifts.</li><li>Requires standing and/or sitting for extended periods, walking, lifting up to 15 pounds. </li></ul>What We BelievePeople Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It<h4>About Us </h4> HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.

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