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Under general direction, the Spa Concierge (Reservations) contributes to the smooth day-to-day operations of the Spa, managing client appointments, ensuring exceptional customer service, and coordinating with the Spa team to deliver a seamless wellness experience. Promotes Spa services and retail products to clients, suggesting add-on treatments, Spa day packages, series, retreats, memberships, and products used in treatments.

<h2>JOB SUMMARY</h2>Under general direction, the Spa Concierge (Reservations) contributes to the smooth day-to-day operations of the Spa, managing client appointments, ensuring exceptional customer service, and coordinating with the Spa team to deliver a seamless wellness experience.<h2 style="text-align:left"></h2><h2 style="text-align:left">ESSENTIAL JOB FUNCTIONS</h2><ul><li style="text-align:left">Greets guests warmly and professionally, answers telephone/email inquiries, and books appointments efficiently.</li><li style="text-align:left">Provides detailed information to clients about Spa services, Spa day packages, series, retreats, memberships, and products used in treatments.</li><li style="text-align:left">Manages client schedules, ensuring timely appointment reminders and follow-ups.</li><li style="text-align:left">Confirms appointments with clients prior to their scheduled visit, ensures the required intake forms are completed, and provides confirmations.</li><li style="text-align:left">Addresses client concerns and complaints promptly and professionally, seeking solutions to maintain satisfaction.</li><li style="text-align:left">Oversees the daily operations of the Spa, ensuring guests have a smooth and wonderful experience.</li><li style="text-align:left">Monitors team schedules and coordinates coverage to maintain optimal service levels.</li><li style="text-align:left">Manages guest communications, follows up on all guest reviews, provides guest recoveries as needed and reports all concerns and compliments to Spa Management.</li><li style="text-align:left">Promotes Spa services and retail products to clients, suggesting add-on treatments, Spa day packages, series, retreats, memberships, and products used in treatments.</li><li style="text-align:left">Assists with marketing initiatives, promotions, and communication with clients.</li><li style="text-align:left">Tracks sales performance and identifies opportunities to increase revenue.</li><li style="text-align:left">Processes client reservations and handles billing inquiries.</li><li style="text-align:left">Maintains detailed client records and confidentiality.</li><li style="text-align:left">Prepares reports on Spa operations, sales, and client feedback.</li><li style="text-align:left">Adheres to all Spa policies and procedures, including safety and hygiene standards.</li><li style="text-align:left">Attendance is a key component of this position.</li><li style="text-align:left">Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.</li><li style="text-align:left">Maintains open and effective communication with team members and management.</li><li style="text-align:left">Attends and participates in team meetings.</li><li style="text-align:left">Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.</li><li style="text-align:left">Completes all required Company training/compliance courses as assigned.</li><li style="text-align:left">Adheres to Company standards and maintains compliance with all policies and procedures.</li><li style="text-align:left">Performs other related duties and responsibilities as assigned.</li></ul><h2 style="text-align:left"></h2><h2 style="text-align:left">EDUCATION</h2><ul><li style="text-align:left">High school diploma or equivalent.</li></ul><h2 style="text-align:left"></h2><h2 style="text-align:left">EXPERIENCE</h2><ul><li style="text-align:left">A minimum one (1) year of experience in related field required.</li><li style="text-align:left">No supervisory experience required.</li></ul><h2 style="text-align:left"></h2><h2>LICENSES & CERTIFICATIONS</h2><ul><li style="text-align:left">This position does not require licenses or certifications.</li></ul><h2 style="text-align:left"></h2><h2 style="text-align:left">SKILLS & ABILITIES</h2>This position requires the capability to understand and follow both oral and written directions, as well as the ability to communicate effectively with others in English and interact successfully with internal and external customers.<ul><li style="text-align:left;border:none">Excellent communication skills.</li><li style="text-align:left;border:none">Strong organizational abilities.</li><li style="text-align:left;border:none">Maintains a thorough understanding of spa services and treatment products.</li><li style="text-align:left;border:none">Proficient in time management; the ability to effectively organize and manage multiple priorities.</li><li style="text-align:left;border:none">Recognizes an emergency situation and takes appropriate action.</li><li style="text-align:left;border:none">Emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels.</li><li style="text-align:left;border:none">Analytical and problem-solving skills.</li><li style="text-align:left;border:none">Strong focus on accuracy and precision.</li><li style="text-align:left;border:none">Ability to work scheduled shifts, follow all timekeeping policies, and comply with federal, state, and local labor regulations, including those related to meal and rest breaks</li><li style="text-align:left">Performs well with frequent interruptions and/or distractions.</li><li style="text-align:left">Able to communicate appropriately and effectively with all levels of management and external stakeholders.</li><li style="text-align:left">Ability to effectively listen, understand, and resolve challenges and concerns from management, team members, and/or customers (internal/external).</li><li style="text-align:left">Able to identify and seize revenue-generating opportunities while effectively managing costs and resources.</li><li style="text-align:left">Knowledge of key industry trends, best practices, regulations, and the current industry landscape.</li><li style="text-align:left">Able to engage diplomatically and effectively with third party operators and owners, empathizing, and reacting appropriately to partner feedback and helping resolve issues where necessary.</li><li style="text-align:left;border:none">Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements.</li><li style="text-align:left;border:none">Able to maintain a positive and professional working environment.</li><li style="text-align:left;border:none">Fosters a culture of excellence.</li><li style="text-align:left;border:none">Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization.</li><li style="text-align:left;border:none">Skilled in sales techniques.</li><li style="text-align:left;border:none">Basic math skills.</li><li style="text-align:left;border:none">Proficient in Google Docs/Microsoft Word.</li><li style="text-align:left;border:none">Proficient in Google Sheets/Microsoft Excel.</li><li style="text-align:left;border:none">Basic knowledge of Google Slides/Microsoft PowerPoint.</li><li style="text-align:left;border:none">Booker experience.</li></ul> <h2 style="text-align:left">DISCLAIMER</h2>Lodging Dynamics is an Equal Employment Opportunity (EEO) employer and is committed to providing a work environment free from discrimination and harassment. All employment decisions are made based on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status/characteristic in accordance with applicable federal, state, and local laws. Job Posted by ApplicantPro

Lodging Dynamics

Spa Concierge (Reservations)

Analysis Skills

Best Practices

Billing

Communication Skills

Corporate Compliance

Cost Control

Customer Support/Service

Customer/Client Research

Diversity

Emergency Procedures

English Language

Federal Laws and Regulations

Google Apps

Industry/Trade Analysis

Interpersonal Skills

Maintain Compliance

Marketing

Mathematics

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Multitasking

Operations

Organizational Skills

People Management

Performance Analysis

Problem Solving Skills

Promotional Programs

Record Keeping

Regulations

Regulatory Compliance

Reporting Skills

Resolve Customer Issues

Resource Management

Retail

Revenue Growth

Safety Process

Safety Standards

Sales

Sales Management

Sales Prospecting

Schedule Development

Spa Services

State Laws and Regulations

Telephone Skills

Time Management

Talent Acquisition

Who We Are:
Core Spaces (Core) is more than a real estate company, it’s a people company. Where building relationships is just as important as building properties. From researchers and architects to designers and operators, Core is made up of risk takers and dreamers who are on a mission to invent the future of living. Our six cultural values guide us every day and we strive to live them in everything we do:  PUSH (Invent Better Places to Live), GRIT (We Got This), LIFT (Help Each Other Win), SHINE (Bring Your Full Self), UPHOLD (Never Break Trust), GROW (Always Get Better). Everything Core does stems from this culture of collaboration and innovation, and the drive to constantly improve the resident experience. This unique approach has led to creating spaces and services that are redefining the way people live. 

What We Do:
<p style="margin: 0px; padding: 0px; border-left: 0px #000000; border-right: 0px #000000; border-top: 0px #000000; color: windowtext;" data-ccp-border-bottom="0px none #000000" data-ccp-padding-bottom="0px" data-ccp-border-between="0px none #000000" data-ccp-padding-between="0px">Founded in 2010, Core is a vertically integrated real estate investment manager focused<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSCustomFont, Calibri_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572083":0,"335572084":0,"335572085":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> <p style="margin: 0px; padding: 0px; border-left: 0px #000000; border-right: 0px #000000; border-top: 0px #000000; color: windowtext;" data-ccp-border-bottom="0px none #000000" data-ccp-padding-bottom="0px" data-ccp-border-between="0px none #000000" data-ccp-padding-between="0px">on acquiring, developing and managing across the student housing and build-to-rent (“BTR”) sectors. Its residential communities feature world-class amenities, progressive design, and hospitality-driven service. Core’s student housing portfolio includes over 74,440 beds currently owned or managed, with a pipeline of over 53,860 beds in various stages of development. Core’s BTR division has over 3,000 homes under development, now leasing or in its pipeline in high-growth metros nationwide. For more information, visit <a href="https://www.corespaces.com/" target="_blank" style="margin: 0px; padding: 0px; color: inherit;" rel="noopener">www.corespaces.com</a>.   <span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSCustomFont, Calibri_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572083":0,"335572084":0,"335572085":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> <p style="margin: 0px; padding: 0px; border-left: 0px #000000; border-right: 0px #000000; border-top: 0px #000000; color: windowtext;" data-ccp-border-bottom="0px none #000000" data-ccp-padding-bottom="0px" data-ccp-border-between="0px none #000000" data-ccp-padding-between="0px"><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSCustomFont, Calibri_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572083":0,"335572084":0,"335572085":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> <p style="margin: 0px; padding: 0px; border-left: 0px #000000; border-right: 0px #000000; border-top: 0px #000000; color: windowtext;" data-ccp-border-bottom="0px none #000000" data-ccp-padding-bottom="0px" data-ccp-border-between="0px none #000000" data-ccp-padding-between="0px">*Portfolio and pipeline numbers as of Q1 2026<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSCustomFont, Calibri_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572083":0,"335572084":0,"335572085":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> 

Benefits That Matter:
<div><ul style="list-style-type: disc;" role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">A culture that provides you a sense of belonging </li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Competitive pay that values your contributions </li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">Generous PTO to disconnect or celebrate life milestones </li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1">An environment that provides you a voice to share your perspectives </li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1">Employee Assistance Program (EAP) for access to confidential support services        </li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1">Company retirement options including 401(k) + matching & Roth account option </li></ul></div>

Position Overview:
The Community Concierge plays a vital on-site role in ensuring smooth day-to-day operations within the leasing office of the property. From conducting prospect tours and follow-ups to spearheading internal and outreach marketing endeavors, resident retention efforts, and overnight on-call duties, they are the cornerstone of resident satisfaction and community engagement. Additionally, the Community Concierge may assist with various clerical or office-related tasks as required, showcasing adaptability and a commitment to excellence in all aspects of their role.

What You Will Do:
<ul><li>Ensure availability to work a minimum of 15 hours each week, as determined by the Community Manager</li><li>Commit to working full shifts, which consist of a minimum of 3 hours per shift on-site at the property.</li><li>Be flexible to work additional hours, including evenings, weekends, and overtime as needed</li><li>Assist with move-outs, turn, and move-ins that extend beyond normal part-time hours</li><li>Complete all prospect tours of the community</li><li>Responsible for following up with assigned prospects in a timely manner.</li><li>Responsible for planning, implementing, and performing marketing duties and resident events</li><li>Maintain Lifestyle by Core brand standards across the community </li><li>Assist in securing partnership opportunities for the community </li><li>Curate content for social media and marketing materials </li><li>Post to social media as directed by the Community Manager </li><li>Create marketing materials using Canva</li><li>Responsible for evening and/or overnight on-call and round duties</li><li>Present to student organizations and attend sponsored events on behalf of the community</li><li>Assist in outbound marketing and leasing activities as needed</li><li>Complete special projects as assigned by the Community Manager</li><li>Ensure compliance with all Core Spaces Policies and Procedures</li><li>Responsible for ensuring product presentation always meets brand and company standards</li></ul>

Ideally, You'll Have:
<ul><li>High School Diploma or comparable degree</li><li>Proven ability to lead and contribute effectively within various organizational settings or groups</li><li>The utmost level of integrity in all instances, and shows respect towards others and towards company principles</li></ul> You'll crush it if you have experience with<ul><li>Ability to write and speak effectively using appropriate conventions based on the situation</li><li>Actively listening to others, asking questions to verify understanding, and providing feedback with tact and consideration</li><li>Efficiently using time by prioritizing and planning work activities</li><li>Sharing key information with others involved in a project or effort, working in harmony to accomplish objectives, responding with enthusiasm to directives, and showing support for departmental and organizational decisions</li><li>Proficient in Microsoft Office, Google Suite </li></ul> Physical Demands<ul><li>Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow or slippery surface.</li><li>Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner</li><li>Must be able to lift and move objects weighing up to 50 pounds regularly, as required by the demands of the job. This may include bending, stooping, and lifting throughout the workday.</li><li>Bending, stooping and reaching several times through a shift.</li><li>Must be able to see clearly with or without corrected vision.</li><li>Ability to drive to and from client locations, this may involve sitting for extended periods of time.</li><li>Manual dexterity sufficient to reach/handle items and work with the fingers</li><li>Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors)</li></ul> Work Environment<ul><li>Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation</li><li>Occasionally participates in property walks or outdoor marketing events where walking and standing for longer periods is necessary</li><li>Moderate noise (examples: business office with computers and printers)</li></ul> Work Hours/Schedule<ul><li>Additional workload and hours may be required during the turnover period on site. </li></ul>

Disclaimer:
Please note that job responsibilities, reporting lines, and duties outlined in this job description are subject to change to meet the evolving needs of the organization. As an Equal Opportunity Employer, Core Spaces celebrates diversity and is committed to creating an equitable and inclusive environment, which creates a sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are and the community they represent.

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