PRINCIPAL DUTIES AND RESPONSIBILITIES:* Managing the accommodative patient experience for patients staying on Tisch 5, this includes room readiness, room assignments, and special requests* Ongoing daily management of Tisch 5 amenity programs and successful implementation of new program initiatives, this includes keeping an accurate inventory and managing vendor relationships (for example: daily tea service, linen program, toiletries, patient snacks and other room amenities)* Welcoming patients to Tisch 5 and providing them with information pertinent to their accommodative experience* Daily rounding in order to visit all patients and their family members* Responsible for fulfilling patients' requests and addressing inquiries that arise* Quickly identify patient concerns, report them correctly, and provide patients with reasonable solutions to the problem* Ability to have expertise in local area lodging, transportation and restaurants in order to better serve our patients* Developing trusting and supportive relationships with all assigned patients and HSS staff* Data entry and maintenance for all assigned patients and reporting and trend analysis* Position requires schedule flexibility; including weekends, early mornings and late eveningsQualifications:* 2-3 years in a customer service setting, hospitality and/or healthcare.* The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation.