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Respond to emergency situations by following proper protocols and contacting the appropriate services. Oversee the lobby and front desk area, answering calls and assisting residents, guests, and vendors.

HOUR

Job Position: Concierge Location: Huntersville, NC 28078 Pay Rate: $18/hr Shift: Description: Now Hiring: Apartment Concierge Associates! Are you a skilled multitasker with a passion for customer service? InterSolutions is seeking Concierge professionals to provide top-tier service at apartment communities. If you enjoy interacting with people and creating a welcoming atmosphere, this could be the perfect role for you! Why Join InterSolutions? We offer everything you need to launch or grow your career in property management, including: <ul><li>24/7 support</li><li>Opportunities for permanent placement with top communities</li><li>Referral bonuses for bringing new talent onboard</li></ul> Primary Responsibilities Include: Create a friendly and welcoming environment for residents and guests Oversee the lobby and front desk area, answering calls and assisting residents, guests, and vendors Provide first-line support for resident requests, concerns, and service inquiries Follow up on completed service requests to ensure resident satisfaction Respond to emergency situations by following proper protocols and contacting the appropriate services Monitor and maintain common areas, ensuring cleanliness and organization If you re professional, friendly, and ready to make a difference in a residential community, apply today and start your career with InterSolutions! Requirements: Previous customer service experience Strong phone etiquette and excellent communication, organization, and management skills Highly detail-oriented and responsible Excellent follow-up and follow-through skills Self-motivated with the ability to work independently with minimal supervision Skilled in handling difficult situations and enforcing guidelines diplomatically Proficiency in Microsoft Word, Outlook, Excel, and data entry Ability to stand for 70% of the time and lift packages up to 20 lbs. Ability to work weekends as required

InterSolutions

Apartment Concierge

1st Level Support

Communication Skills

Customer Support/Service

Data Entry

Detail Oriented

Emergency Response

Follow Through

Lift/Move 20 Pounds

Maintenance Services

Microsoft Excel

Microsoft Outlook

Microsoft Word

Multitasking

Organizational Skills

Property Management

Telephone Skills

HaleyMarketing

Check-in and register guests, including collecting contact info and confirming their dates of stay, and making sure they are assigned to an appropriate room and given keys. The Front Desk Associate is responsible for taking reservations, checking guests in and out of rooms, directing calls, answering guests’ questions and concerns, etc.

We are seeking a personable and detail-oriented Hotel Front Desk Associate to join our team and provide exceptional service to our guests. This position requires weekend availability, excellent customer service skills and a friendly attitude. As a Front Desk Associate, you will be the first point of contact for our guests, creating a warm and welcoming atmosphere that reflects the standards of our hotel. A complete job description is included below.Job Summary:As the first point of contact for our guests, the Front Desk Associate position is the face of the hotel.  The Front Desk Associate is responsible for taking reservations, checking guests in and out of rooms, directing calls, answering guests’ questions and concerns, etc.  This is a service oriented position and requires outstanding interpersonal communication skills and friendly professionalism.  This position has cash control responsibilities.Duties/Responsibilities:<ul><li>Answer phones, including taking reservations and directing calls as needed.</li><li>Welcome guests upon arrival and serve as the primary point of contact between guests and the hotel</li><li>Check-in and register guests, including collecting contact info and confirming their dates of stay, and making sure they are assigned to an appropriate room and given keys.</li><li>Check guests out making sure that payments are captured correctly.</li><li>Confirm that all credits issued are correct and note the reason.</li><li>Monitor Property Management System for errors and discrepancies and correct as needed.</li><li>Monitor the cancellations in the past 24 hours; confirm all cancellation policies were followed and note discrepancies.</li><li>Monitor all new bookings in the past 24 hours; read all comments and note any anomalies</li><li>Assign rooms, prepare keys and print registration cards as needed.</li><li>Note any special requests for arriving guests and ensure oversight of execution.</li><li>Review each guest record of the inhouse guests for any notes, discrepancies, etc.</li><li>Accommodate guest requests as appropriate and whenever possible.</li><li>Respond to guest concerns in a timely and professional manner.</li><li>Assist guests with local information, restaurant recommendations, directions, and other concierge services.</li><li>Communicate with housekeeping staff promptly on the status of guest rooms.</li><li>Upsell guest rooms and promote hotel services.</li><li>Make sure the cash drawer is balanced at the beginning and end of each shift.</li><li>Maintain and execute sanitation schedule for keys, pens, workstations, and lobby touchpoints.</li><li>Performs other duties as assigned. The company reserves the right to add or change duties at any time. </li></ul>Required Skills/Abilities:<ul><li>Knowledge of local area attractions, restaurants, and shops</li><li>Excellent verbal and written communication skills.</li><li>Excellent interpersonal and customer service skills.</li><li>Excellent organizational skills</li><li>Maintain a strong attention to details.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to prioritize tasks.</li><li>Ability to function well in a high-paced and at times stressful environment.</li></ul>Education and Experience:<ul><li>High school diploma or equivalent.</li><li>At least two years customer service experience preferred</li></ul>Physical Requirements:<ul><li>Able to stand for prolonged periods of time at front desk station</li><li>Able to climb stairs and assist guests with luggage</li><li>Able to walk hallways and perimeter of property</li><li>Able to twist, bend and reach</li><li>Able to lift up to 25 pounds</li></ul>Competitive Compensation and Benefits including health, dental and vision insurance along with 401(k) plan. We are an equal opportunity employer and a drug-free workplace. This is a position which will require work on weekends, nights and holidays.   Please, no phone calls about this job!EOE/AA. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

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Apartment Concierge InterSolutions

Hotel Front Desk Associate part-time, weekends required Meadowbrook Inn

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