Provide a welcome to every patient, family member or visitor in accordance with the training provided through Penn Medicine Academy (scripting).•Initiates greeting and positive interaction to all.•Anticipate and respond to patient, visitor and hospital staff concerns, expectations or needs in a timely manner.•Assist immobile patients out of/into vehicles and into/out of wheelchairs safely and courteously.•Manages visitor flow at entrances to assure patients of timely arrival for appointments.•Support all way-finding, including the coordination of Outpatient Transports.•Collaborate with patients, visitors and hospital staff to deliver a coordinated and seamless service to Patients and Visitors, including patient transportation.•Work within a safe environment regarding patient's special needs in order to prevent falls or other accidents.•Provide other services such as calling for cabs, coordinating para-transit, and assisting patients with hotels, restaurants and public transportation services.•Ensure all outside vendors check in with Security.•As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. As such, the Ambassador Ambulatory Concierge is also responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities.