UNKNOWN

FEED

YEAR

Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities. You will effectively maintain the cleanliness and order of the club, common guest areas and provide prompt and courteous service to guests.

As an M CLUB Concierge Attendant, you will fill a guest services role in supporting your hotel's guest experience goals. You will effectively maintain the cleanliness and order of the club, common guest areas and provide prompt and courteous service to guests.This industry functions are open Monday - Sunday, Regular attendance in accordance with company standards is essential for success in this position. QUALIFICATIONS, EDUCATION & EXPERIENCE:<ul><li>High School Graduate or General Education Degree (GED): or Work Equivalent</li><li>Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred.</li><li>Good understanding of the English language.</li><li>Provide excellent customer service and maintain a professional demeanor.</li><li>Exert physical effort in lifting/transporting at least 25 pounds.</li><li>Push/pull carts and other equipment up to 100 pounds.</li><li>Endure various physical movements throughout the work areas.</li><li>Knowledge of the local area.</li><li>Satisfactorily communicate with guests, management and co-workers to their understanding.</li><li>Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.</li></ul>Responsibilities:<ul><li>Be incredibly friendly, customer focused, love to smile and radiate a positive and accommodating attitude while interacting with customers.</li><li>Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.</li><li>Monitor club lounge for seating availability, service, safety, and wellbeing of guests.</li><li>Complete opening and closing duties. Maintain cleanliness and condition of bar, bar unit, tables, and other tools.</li><li>Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies.</li><li>Forecast additional meal requirements and communicate special requests to the kitchen.</li><li>Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required.</li><li>Secure liquors, beers, wines, coolers, cabinets, and storage areas.</li><li>Document pertinent information in department logbook. Report accidents, injuries, and unsafe work conditions to manager.</li><li>Ensure the lounge area is clean and free of trash at all times.</li><li>Provides a professional image at all times through appearance and dress.</li><li>Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.</li><li>Communicate effectively with guests as well as team members.</li><li>Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.</li><li>Be familiar with all local attractions/activities to respond to guest inquiries accurately.</li><li>Provides guests with information about attractions, facilities, services, and activities in or outside the property.</li><li>Organizes special functions as directed by management. </li><li>Resolve guest complaints and make appropriate management and co-workers aware of the action or situation.</li><li>Keep work area neat and organized. Ensure all supplies are available including, photocopies.</li><li>Maintain guest confidentiality at all times.</li><li>Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.</li><li>Responsible for knowing and abiding by all department standards, and Marriott Standards.</li></ul>This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

Odessa Marriott Hotel and Conference Center

Concierge Attendant

Beverages

Communication Skills

Customer Relations

Customer Support/Service

English Language

Forecasting

High School Diploma

Hospitality and Tourism

Lift/Move 25 Pounds

Microsoft Office

Organizational Skills

Photocopy

Resolve Customer Issues

Gethired

ADAPTED_NOW

As a receptionist, the individual will be responsible for greeting and welcoming guests with a friendly and professional discretion, answering and transferring calls, assisting with administrative tasks, and handling transactions. The Sewell Family of Companies is seeking a concierge who possesses strong communication skills, accountability, and a friendly demeanor to create a memorable first impression for our guests.

Concierge - Sewell Ford LincolnThe Sewell Family of Companies is seeking a concierge who possesses strong communication skills, accountability, and a friendly demeanor to create a memorable first impression for our guests. As a receptionist, the individual will be responsible for greeting and welcoming guests with a friendly and professional discretion, answering and transferring calls, assisting with administrative tasks, and handling transactions. To be successful in this role, the individual must be able to work effectively in a team environment and communicate clearly with team members and guests to contribute to our commitment of delivering exceptional service to our guests. BenefitsPaid Time Off (PTO)Health InsuranceDental InsuranceVision InsuranceLife InsuranceHands on TrainingCareer Growth OpportunitiesTuition Reimbursement Responsibilities Job Responsibilities: <ul><li>Greet customers at the front desk/cashier counter in a pleasant and professional manner </li><li>Maintain a friendly and helpful attitude when answering phones </li><li>Compute customer bills </li><li>Receive customer cash, checks, and credit card payments; record amount received. </li><li>Issue accurate receipts to customers </li><li>Provide cash refunds or credit memorandums to customers for returned merchandise </li><li>Operate cash register </li><li>Reconcile cash drawer daily </li><li>Refer customers who have questions about the work performed, additional maintenance, repairs, etc., to the service advisor or other appropriate individual </li><li>Handle customer complaints with integrity and poise and, when necessary, refer dissatisfied customers to the appropriate individuals for resolution </li><li>Maintain and file repair orders, parts invoices, and rental forms; list missing documents </li><li>Close all open invoices </li><li>Assist service and parts department with telephone coverage </li><li>Provide clerical and secretarial assistance to parts and service departments </li><li>Work with the department manager to keep products, services offered, their features and value, and any price changes current </li><li>Maintains a professional discretion </li><li>Maintains a clean and organized work area</li><li>Perform other duties as assigned </li></ul> Schedule: Monday through Friday, and rotating Saturdays - 7:30am-6:00pm Requirements Skills & Requirements: <ul><li>High school diploma or GED </li><li>Valid driver license and acceptable driving record </li><li>Background and drug screening </li><li>Ability to multitask </li><li>Outstanding customer service skills </li></ul>

Sewell Family of Companies

Concierge - Sewell Ford Lincoln

IdealTraits

OTHER

You will assist our clientele via face-to-face interaction, email, phone and through digital channels providing prompt, courteous and customer-oriented service to employees and visitors. This position requires exemplary hospitality skills, ability to multitask, strong attention to detail, knowledge of the local area, and the ability to work a flexible schedule and be a collaborative team player.

About Circles Culture:The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care. Position Overview: The role of the Community Manager is to offer premiere customer service while also displaying a professional and enthusiastic personality.  You will assist our clientele with a wide range of workplace experiences and service amenities.  This position will service the needs of the corporate community and work in a fast-paced, multigenerational environment, with the focus of improving the workplace experience through memorable experiences.    You will assist our clientele via face-to-face interaction, email, phone and through digital channels providing prompt, courteous and customer-oriented service to employees and visitors.  This position requires exemplary hospitality skills, ability to multitask, strong attention to detail, knowledge of the local area, and the ability to work a flexible schedule and be a collaborative team player.  Experience with running your own service line or business is strongly preferred.This role is a full-time onsite position, working within our clients corporate headquarters. The office is located in Midland, TX 79706, and the starting pay range is $24.00-$25.00 per hour.Job Responsibilities:   Requires a passion for helping people through the services we provide and making a positive difference in the lives of those you interact with daily.  You will perform services such as:<ul><li>Provide consistent and exceptional customer service in a fast-paced environment.</li><li>Deliver frontline concierge support (in-person, email, chat) with a professional, service-first approach</li><li>Manage concierge cases end-to-end, including research, fulfillment, and CRM documentation</li><li>Plan and execute onsite events (vendor activations, gift wrapping, etc.)</li><li>Maintain and update CRM with partner, employee, and client activity.</li><li>Create and update marketing content for TVs, signage, and event promotions</li><li>Collaborate on innovative ideas and initiatives with team members and management.</li><li>Research local vendors and services to expand concierge offerings</li><li>Manage existing amenity service partner relationships throughout the lifecycle.</li><li>Promote services through daily interactions and onsite engagement opportunities</li><li>Partner with client teams and internal stakeholders to support initiatives and build professional relationships</li><li>Manage vendor relationships and coordinate services for events and requests</li><li>Prioritize daily workload in a fast-paced, multi-tasking environment</li><li>Capture employee feedback and identify opportunities to improve experience</li><li>Attend meetings and provide updates on services, events, and engagement</li><li>Meet strict service standards, KPIs, and client expectations consistently</li><li>Serve as an extension of the Sodexo account team and support requests when needed.</li><li>Other job-related duties as assigned.</li></ul>RequirementsCompetencies: •      Deliver top-notch customer experiences in a fast-paced corporate environment by consistently demonstrating excellent customer service skills.•      Demonstrate strong verbal and written communication and organizational skills.•      Maintain an elevated level of organization and attention to detail while adapting to new challenges and learning proprietary software.•      Project a professional and approachable image, proactively identifying and addressing client concerns.•      Foster meaningful relationships through informed conversations with employees and guests in various communication channels.•      Collaborate on innovative ideas and initiatives with team members and management.•      Demonstrate strong multitasking abilities, prioritize effectively, and handle demanding situations calmly.•      Communicate confidently and professionally with peers and executives, both verbally and in writing.•      Adapt to changing tasks and priorities, exceeding productivity, and quality standards.•      Display excellent interpersonal and active listening skills and adhere to schedules.•      Strive for excellence even in busy times, working under own initiative with a commitment to continuous learning and development.•      Possess an innovative and creative approach to problem-solving.•      Demonstrate extensive knowledge of the local area, articulating points of interest confidently to employees and guests.Requirements: ·        Highschool diploma or equivalent·        Must be able to manage and prioritize multiple tasks daily.·        Must have excellent written and oral communication skills. ·        Must have reliable transportation. ·        Minimum 5+ years of hospitality, concierge, customer service experience ·        Luxury hotel, hospitality, travel industry, or residential or corporate concierge experience is an asset. ·        Proficient with Microsoft Office (PowerPoint, Outlook, Excel, internet, etc.) Benefits<ul><li><ul><li><ul><li>Medical, dental, vision insurance starting the first day of the month after hire</li><li>Long-term and short-term disability insurance paid for by Circles</li><li>401k with match</li><li>Life insurance paid for by Circles</li><li>Generous PTO policy - Accrue up to 15 days during your first year</li><li>Paid holidays</li><li>One paid day off per year to volunteer</li><li>One floating holiday per year</li><li>Access to discount programs</li><li>Four-week paid sabbatical every five years</li><li>HSA/FSA account eligibility</li><li>Access to Employee Assistance Program</li><li>Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities</li></ul></li></ul></li></ul>

Circles

Workplace Community Manager

Career Development

Customer Experience

Customer Relationship Management (CRM)

Dental Insurance

Detail Oriented

Documentation

Employee Assistance Plan

Employee Orientation

Establish Priorities

Event Management

Flexible Spending Accounts

Interpersonal Skills

Marketing

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Multitasking

Performance Metrics

Presentation/Verbal Skills

Problem Solving Skills

Quality Metrics

Quality of Care

Supplier Relationship Management (SRM)

Team Player

Travel Industry

Vendor/Supplier Evaluation

Vendor/Supplier Relations

Vision Plan

Writing Skills

Workable

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Concierge AttendantOdessa Marriott Hotel and Conference Center

Concierge - Sewell Ford LincolnSewell Family of Companies

Workplace Community ManagerCircles

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