Required QualificationsAssociate's or Bachelor's degree in hospitality, business, customer service management, or a related field, or equivalent operational experience.4+ years of progressive experience in guest services, front desk, lodging operations, or high-volume customer-facing roles, including at least 2 years leading or supervising staff in a shift-based environment. This visible, resident-facing leader maintains accurate occupancy data, resolves issues in real time, and coordinates closely with housekeeping, maintenance, laundry, and administration so the camp remains ready to support arrivals, departures, and ongoing resident needs 24/7.