Work may be performed in areas, which may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated • Constant contact with Guests and staff is necessary • Requires mobility • Requires constant standing; frequent use of office equipment, computer, calculator, fax machine, copy machine; reaching up to 24 inches • Requires the ability to distinguish letters, numbers, and symbols • Requires eye/hand coordination, normal vision range and absence of color blindness • Area where work is performed consistently smoke or in a smoke-filled environment. • Excellent communication skills with the ability to read, write and communicate verbally in English • Ability to perform above average mathematical skills; type 35 wpm; PC skills, including Word and Excel • Ability to understand and comply with all company and departmental rules, regulations, policies and procedures • Ability to establish and maintain effective working relationships with staff and Guests • High School diploma or equivalent • Experience: Must have excellent communication skills in English both written and verbally.