Beaverton, OR30+ days ago
Facilitate check-in process for members and guests entering club • Monitors, handles, and delegates incoming phone calls from members and guests • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies • Proactively builds relationships with members and guests, regularly creating over the top service experiences • Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments • Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member • Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction • Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs • Communicates with members and prospective members via email or phone in a manner aligned with our brand • Completes administrative duties, club paperwork and cash drawer reconciliation. • High School graduate or equivalent • Minimum of 1-year customer service experience • Minimum of 1-year sales experience • Completion of Membership Sales Certification within 60 days of hire • Completion of Retention Specialist Certification within 60 days of hire.