Familiarity with Infrastructure Services such as VMware, Hyper-V, Shared Drives, User Profiles, Exchange, SharePoint, SQL, Active Directory/ICAM technologies, SCCM/MECM, PKI, F5 Load Balancers, DNS, DHCP, NTP, Windows Server, Redhat Enterprise Linux (RHEL), and how services are inter-connected and can cause widespread impacts. Perform as deputy Team Lead for periods when the ISL Team Lead is unavailable, to include ensuring coverage for holidays, sick/call outs, or severe weather impacting normal scheduled shifts and other concerns directed from program or govt leadership.