NewPKI Governance and Configuration Manager System OnePKI Governance and Configuration ManagerSpringfield, VA$175,000 / yearProficiency in Identity Systems (Active Directory Certificate Services, Entrust, EJBCA), Cloud Security (FedRAMP OSCAL, AWS/Azure Government Cloud controls), and tools like STIG Viewer, SCAP Compliance Checker, Nessus/ACAS, JIRA for configuration management. Manage the governance lifecycle for multiple PKI systems and Credential Hosting environments, including enforcing adherence to Certificate Policy (CP) and Certification Practice Statements (CPS).
Configuration Manager LeidosConfiguration ManagerAlexandria, VA$69,550–$125,725You will provide other technical teams with configuration management guidance or advice and work closely with technical teams to improve service maturity, embed better ways of working and contribute to continuous improvement, with real opportunities to take ownership of configuration management initiatives. This role will support a full range of configuration management activities, including requirements analysis, cost control methodologies, contract data requirements, and special projects that require high attention to detail and a very proactive attitude.
Residential Construction Project Manager Cava CompaniesResidential Construction Project ManagerRichmond, VA$80,000–$100,000 / yearThis role is field-focused, requiring daily site visits and hands-on coordination, but also includes essential administrative responsibilities such as purchase order entry and schedule tracking. Our senior management and staff have extensive experience in real estate development, finance, economic development, project management, leasing, and property management.
Revenue Manager Town of ViennaRevenue ManagerVienna, VA$96,511–$155,383 / yearReads journals, manuals and professional publications; speaks informally to groups of co-workers, staff in other organizational agencies, general public, people in other organizations and presents training; composes original reports, training and other written materials, using proper language, punctuation, grammar and style. Uses mathematics involving the practical application of fractions, percentages, ratios and proportions; or measurements, logarithmic, or geometric construction; may use algebraic solutions of equations and inequalities; descriptive statistics; deductive geometry, plane and solid, and rectangular coordinates; mathematical and classifications or schemes.
Program Manager Bowhead / UIC Technical ServicesProgram ManagerDahlgren, VAOR a Bachelor’s degree from an accredited college or university in Engineering, Mathematics, Physics, Operations Research, Computer Science, or Business and ten (10) years of experience as a manager of a team of diverse skilled professional, technical, and support personnel involved in Naval systems design, development, test and evaluation, manufacturing, production, field support and training curriculum development for Naval applications. The Program Manager will be responsible for managing this contract that will provide engineering services to the NSWCDD Maritime Warfare Control Systems Division (H20) for the development of Maritime Command and Control systems, Warfare/Weapons Control systems, and future warfare development.
NewIT Project/Program Manager PlanIT GroupIT Project/Program ManagerReston, VAProvide team with data analysis digital collaboration, experience, O365 upgrades 160K machines that needed to be upgraded prior to user migration to Office 365, and review and analysis of user information to schedule weekly migrations. Consult with management and customers regarding product feasibility and viability of network infrastructure plans and designs and includes emerging technology and product supportability into design and implementation.
NewCybersecurity Project Manager CredenceCybersecurity Project ManagerHampton, VAThe Contractor shall coordinate with ACC/A26, ACC Cybersecurity Chief ISSO/ISSMs, unit ISSOs/ISSMs, system owners, technical teams, and operational stakeholders to support secure and compliant project execution. The Contractor shall track and report cybersecurity activities related to security plans, POA&Ms, A&A workflows, ATOs, patch management, IAVAs, DoD 8140 requirements, FISMA compliance, and vulnerability management.
NewISR Enterprise IT Program Manager CredenceISR Enterprise IT Program ManagerHampton, VAThis position focuses on managing IT projects, tasks, schedules, databases, technical baselines, system integration activities, and modernization efforts that enable emerging ISR technologies to be evaluated, integrated, tested, and transitioned across the TACS, PED, analysis, and targeting enterprises. Specific Support Tasks are as follows: The Contractor shall provide senior program and project management support for ISR Enterprise IT modernization initiatives, including technology integration, system development, architecture support, and capability fielding activities.
NewISR Enterprise IT Requirements Manager CredenceISR Enterprise IT Requirements ManagerHampton, VAThe role is focused on ISR Enterprise IT requirements management, including requirements traceability, stakeholder coordination, capability gap analysis, technical task tracking, requirements governance, and support to emerging technology integration across ISR data, systems, architectures, applications, tools, and enabling technologies. The Contractor shall serve as the senior requirements management lead for ISR Enterprise IT modernization, systems integration, and capability development efforts supporting ACC, Air Force Life Cycle Management Center (AFLCMC), and subordinate units.
NewSenior Cybersecurity Project Manager CredenceSenior Cybersecurity Project ManagerHampton, VAThe position supports ACC/A26 stakeholders, ACC Cybersecurity Chief ISSO/ISSMs, and ISR Enterprise IT teams by managing tailored cybersecurity efforts, coordinating with unit ISSOs/ISSMs, tracking cybersecurity risk and compliance activities, and ensuring mission systems and emerging technologies are integrated in a secure, compliant, and operationally effective manner. The Contractor shall manage cybersecurity project activities related to security plans, POA&Ms, A&A workflow tools, ATOs, patch management, IAVAs, DoD 8140 requirements, FISMA compliance tasks, and cybersecurity reporting.
NewSenior Proposal Manager DCS CorporationSenior Proposal ManagerAlexandria, VAThe ideal candidate has comprehensive experience across all proposal phases and a strong record of guiding cross‑functional teams to produce high‑quality, competitive submissions. Bachelor’s degree plus 8 years of proposal management experience, Master’s plus 6 years, or equivalent combinations (HS + 16 years; Associate’s + 10 years).
Project Manager System OneProject ManagerAlexandria, VARemoteResponsibilities Lead the planning, execution, governance, and delivery management of large-scale Salesforce CRM system integration projects for NYS Office of Information Technology Services. Requirements 5+ years of experience leading large-scale IT projects as a Project Manager, preferably with Salesforce CRM system integrations.
NewSenior Help Desk Technician Bowhead / UIC Technical ServicesSenior Help Desk TechnicianDahlgren, VA$32.55–$37 / hourThe selected candidate will be accountable for offering comprehensive support through in-person consultations, telephone communications, and email correspondence, with the aim of addressing client concerns related to computer malfunctions and inquiries pertaining to hardware and software. Bowhead iscurrently seeking/searching for a qualified On-Site Tier III Senior Help Desk Support Technician to deliver exceptional technical assistance to our end-users in Dahlgren, VA.
NewSite Engineering Manager (Prince George, VA) JABIL CIRCUIT, INCSite Engineering Manager (Prince George, VA)Prince George, VAThe site Engineering Manager will be responsible for planning, designing, implementing, and managing production systems across our cloud computing / data center manufacturing facilities that assure performance, reliability, maintainability, schedule adherence and cost control within the production sites. Develop line layouts, process flow charts, simulation models, layouts, processes, line balancing, staffing models, and manufacturing quotes for existing operations, continuous improvement, and new business opportunities.
NewServiceNow Workflow Manager Govcio LLCServiceNow Workflow ManagerHampton, VA$120,000–$150,650The successful candidate will be responsible for driving technical excellence while fostering team growth and ensuring successful delivery of ServiceNow solutions across our global organization. This role requires a seasoned professional who combines deep technical expertise in the ServiceNow platform with proven people management capabilities.
NewNetwork Circuit Manager Govcio LLCNetwork Circuit ManagerHampton, VA$120,000–$130,000Support Network ticket closure across Network OPS staff to include: Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.). Responsibilities: We are seeking a Network Circuit Manager that is well-equipped to manage communication circuits effectively, maintain circuit performance, and support network operations.
BWDS 11607- H20 Engineering & Infrastructure Landing Page Bowhead / UIC Technical ServicesBWDS 11607- H20 Engineering & Infrastructure Landing PageDahlgren, VABWDS 11607- H20 Engineering & Infrastructure Landing Page (H20-2026-25350): Bowhead is seeking to network with individuals to join our team for our proposal effort toprovide engineering services to the NSWCDD Maritime Warfare Control Systems Division (H20) for the development of Maritime Command and Control systems, Warfare/Weapons Control systems, and future warfare development. Our team will focus on Technical Project Management Support, System Engineering, Software Engineering, Test and Evaluation, System and Software Integration Support, Software Life-Cycle Support and Integrated Logistics Support, Engineering Life Cycle Support, Cybersecurity, Configuration Management (CM), Lab and Facilities Support, and Technical Writing Support.
NewProgram Management Analyst Bowhead / UIC Technical ServicesProgram Management AnalystDahlgren, VAProgram Management Analyst (VOPS-2026-25628): Bowhead is seeking a Program Management Analyst to provide routine and complex program and financial management support/analyses. Facilitate meetings with Dahlgren stakeholders (line managers, group leads, etc.) to coordinate their inputs and communicate our processes.
NewActive Directory Engineer System OneActive Directory EngineerSpringfield, VA$130,000 / yearSystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Manage Active Directory, DNS, SCOM\SCCM, group policy, and PowerShell scripting to ensure system integrity and security.
Cybersecurity Risk Analyst ECLAROCybersecurity Risk AnalystManassas, VA$67–$70 / hourThe successful consultant will be the Subject Matter Expert (SME) for TPRM program, currently administered through the SAFe platform, and will be equally responsible for insider threat monitoring, custom cybersecurity awareness training development, awareness metrics reporting, Disaster Recovery (DR) coordination, and executive-level risk reporting. Develop audience-specific SharePoint pages tailored to the information needs of distinct stakeholder groups, including IT leadership, department managers, executive sponsors, audit / compliance teams, and general staff, applying role-based access controls and page permissions accordingly.
VDOT Configuration Manager PeopleNTech LLCVDOT Configuration Manager1390 Ridgeview Drive Allentow, VAThis role will be responsible for collaborating across functional areas to maintain the integrity of our Configuration Management Database (CMDB), supporting change management, and driving continuous improvement across IT services. The Configuration Manager maintains the CMDB (Configuration Management Database), enforces process compliance, and partners with technical teams to ensure reliable service delivery.
Change and Configuration Manager - TS/SCI+ CACIChange and Configuration Manager - TS/SCI+Springfield, VirginiaPay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The CM Manager is a member of a team that assesses, analyzes, and proposes potential baseline changes related to the successful completion and/or delivery of U.S. Government products or services.
Senior Project Manager/Configuration Manager (Remote) TT ICF International IncSenior Project Manager/Configuration Manager (Remote) TTReston, VARemote$144,381–$245,448 / yearIn this role, you will serve as a key partner to the customer POCs, development project managers and O&M project managers along with various contributing members of the development organization, advising and engaging the client on key operational and strategic priorities, tracking, and supporting completion of high-quality deliverables, and assisting with team management tasks. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
Configuration Manager CACIConfiguration ManagerSterling, VirginiaPay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
Microsoft Endpoint Configuration Manager (MECM) Administrator HalvikMicrosoft Endpoint Configuration Manager (MECM) AdministratorAlexandria, VAFull timeCollaboration: Working closely with government stakeholders, technical teams, support groups, and end users to coordinate priorities, resolve issues, and ensure successful deployment and support of endpoint management services. It also requires proficiency with software deployment, patch management, operating system deployment, Windows Autopilot, Power BI, SQL, PowerShell, and other scripting tools, along with knowledge of Microsoft Entra ID, Active Directory, conditional access, and endpoint compliance management.
Change and Configuration Manager - TS/SCI+ CACI International IncChange and Configuration Manager - TS/SCI+Springfield, VA$84,900–$178,400 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The CM Manager is a member of a team that assesses, analyzes, and proposes potential baseline changes related to the successful completion and/or delivery of U.S. Government products or services.
Configuration Manager Booz Allen Hamilton IncConfiguration ManagerChantilly, VA$99,000–$225,000 / yearOnsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.
Configuration Manager BarbaricumConfiguration ManagerVirginiaThis individual will oversee configuration control, change management, and system baselining while ensuring compliance with DoD cybersecurity frameworks, asset management policies, and TRADOC operational requirements to maintain mission-critical system reliability and security. As a leader in our space, we partner with firms in the private sector, academic institutions, and industry associations with a goal of continually building our expertise and capabilities for the benefit of our employees and the customers we support.
Hardware Configuration Manager CACIHardware Configuration ManagerFort Belvoir, VirginiaThis role involves performing producibility engineering reviews, baseline audits, and documentation evaluations to support the program’s engineering and logistics objectives throughout the system lifecycle (MIL‑STD‑973, MIL‑HDBK‑61A, and DoD 5000-series guidance). Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.
Configuration Manager CACI International IncConfiguration ManagerSterling, VA$72,700–$149,200 / yearResponsibilities: • Develop and maintain configuration management plans and procedures • Manage the configuration management database (CMDB) and ensure its accuracy • Oversee change management processes and coordinate with relevant teams • Conduct regular audits of system configurations and resolve discrepancies • Implement and maintain version control systems for software and documentation • Collaborate with development, operations, and security teams to ensure proper configuration across all environments • Develop and maintain documentation for configurations, processes, and procedures • Assist in troubleshooting configuration-related issues. Qualifications: • Bachelor's Degree or Associates/Vocational/Technical Education in a technical field or equivalent work experience • 3+ of related work experience • TS/SCI w/ poly is required • Strong knowledge of ITIL framework and configuration management principles • Experience with configuration management tools • Familiarity with version control systems • Excellent problem-solving and analytical skills • Strong communication and interpersonal skills.
NewMicrosoft Configuration Manager (MCM/SCCM) Engineer - TS/SCI w/Polygraph GD Information TechnologyMicrosoft Configuration Manager (MCM/SCCM) Engineer - TS/SCI w/PolygraphSterling, VirginiaTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
Configuration Manager - Manufacturing Operations Heven AeroTech IncConfiguration Manager - Manufacturing OperationsWinchester, VAA key immediate priority is supporting the structured establishment of configuration baselines, version discipline, and building block governance as the organization transitions from early builds into structured production ramp. This role ensures that manufacturing operations in Sterling, Winchester and potentially other sites execute strictly to the approved Bingen-managed configuration baseline, with clear version control, serial traceability, and effectivity governance. .
NewConfiguration Manager VivSoft TechnologiesConfiguration ManagerHerndon, VirginiaRemoteVivSoft is a diverse team of strategists, engineers, designers, and creators experienced in building high-performance, effective software, with a focus on impactful organisational design and software delivery dynamics. These factories deliver AI/ML Applications, Data Science Platforms, Blockchain and Microservices for DoD, Healthcare and Civilian Agencies.
Configuration Manager, Intelligence Systems Anduril Industries IncConfiguration Manager, Intelligence SystemsReston, VAThe role includes the opportunity to define and commission a digital engineering infrastructure from scratch that will enable best-in-class capabilities in model-based engineering, digital factory design, digital manufacturing, and pioneer building and deploying configuration management AI tools. • Working with Configuration Management Analysts to build and maintain configuration status accounting dashboards ensure that critical data is captured, recorded, and distributed (decisions recorded, ECRs and ECNs populated, implementation checklists written, etc.).
Configuration Manager (Intermediate) North StoneConfiguration Manager (Intermediate)Quantico, VirginiaCollaborate with system and network engineers to support configuration and change-related engineering activities, conduct configuration audits and compliance reviews, and promote best practices for version control, release management, disaster recovery, and operational continuity. Manage the end-to-end change management process by receiving, assessing, documenting, and tracking Requests for Change (RFCs), including impact analysis, risk assessment, testing requirements, implementation planning, and rollback procedures to minimize operational risk.
Lead Configuration Manager (ICAM) and Quality Engineer LeidosLead Configuration Manager (ICAM) and Quality EngineerChantilly, VirginiaProvide configuration management of supporting software documentation including documents required in the A&A RMF process, Knowledge-Based Articles (KBA), product support documentation (COTS, GOTS, and open source) installation scripts, test plan and procedures required to operate and maintain the delivered capabilities. The GxNext program performs to modernize the National Geospatial-Intelligence Agency’s (NGA) GEOAxIS System and focuses on delivering secure Identify, Credential, and Access Management (ICAM) services to protect critical content across security domains.
Configuration Manager - Manufacturing Operations Heven AeroTechConfiguration Manager - Manufacturing OperationsWinchester, VirginiaA key immediate priority is supporting the structured establishment of configuration baselines, version discipline, and building block governance as the organization transitions from early builds into structured production ramp. This role ensures that manufacturing operations in Sterling, Winchester and potentially other sites execute strictly to the approved Bingen-managed configuration baseline, with clear version control, serial traceability, and effectivity governance. .
Configuration Manager Integral Consulting Services IncConfiguration ManagerTysons Corner, VATrack CDRLs; manage DAL; control documents/versions; manage change logs; provide technical writing support to develop report templates for meeting minutes, executive summaries, engineering documentation, action item trackers and SharePoint/Teams sites. 5+ years combined experience in configuration management, CDRL/DAL tracking, document control, version control, technical writing, engineering documentation, and executive reporting on federal/DoD programs.
Mission System Configuration Manager Booz Allen Hamilton IncMission System Configuration ManagerChantilly, VA$99,000–$225,000 / yearOnsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.
Configuration Manager IntegralConfiguration ManagerTysons Corner, VirginiaFull timeResponsibilities: Track CDRLs; manage DAL; control documents/versions; manage change logs; provide technical writing support to develop report templates for meeting minutes, executive summaries, engineering documentation, action item trackers and SharePoint/Teams sites. 5+ years combined experience in configuration management, CDRL/DAL tracking, document control, version control, technical writing, engineering documentation, and executive reporting on federal/DoD programs.
Configurations Manager Govcio LLCConfigurations ManagerHampton, Virginia$110,000–$120,000 / yearFull timeResponsibilities: We are seeking an experienced configuration manager to be responsible for ensuring the integrity of a project or system’s performance by managing its operational settings and keeping its version documentation current. Manage the configuration Management Database (CMDB), ensuring accurate records of configuration items (Cis) and their relationships.
Senior ITIL Configuration & CMDB Manager (Azure & Ivanti Neurons) GovServicesHubSenior ITIL Configuration & CMDB Manager (Azure & Ivanti Neurons)Mechanicsville, VirginiaThis role will be responsible for collaborating across functional areas to maintain the integrity of our Configuration Management Database (CMDB), supporting change management, and driving continuous improvement across IT services. The Configuration Manager maintains the CMDB (Configuration Management Database), enforces process compliance, and partners with technical teams to ensure reliable service delivery.
Configuration Manager Leidos Holdings IncConfiguration ManagerAlexandria, VA$69,550–$125,725 / yearYou will provide other technical teams with configuration management guidance or advice and work closely with technical teams to improve service maturity, embed better ways of working and contribute to continuous improvement, with real opportunities to take ownership of configuration management initiatives. This role will support a full range of configuration management activities, including requirements analysis, cost control methodologies, contract data requirements, and special projects that require high attention to detail and a very proactive attitude.
Configuration Manager / Knowledge Manager RividiumConfiguration Manager / Knowledge ManagerAlexandria, VirginiaThis role supports IT, Cybersecurity, and Data Operations - Core Operations and helps deliver mission-focused outcomes for service members, families, and related stakeholders. This role is expected to support work in the Alexandria, Virginia area, with on-site support at the DoD Mark Center or other customer-approved locations as required.
Logistician/Configuration Manager III with Secret Clearance Watershed SecurityLogistician/Configuration Manager III with Secret ClearanceVirginia Beach, VAFull timeYears of Experience: Five (5) years of full-time professional experience in configuration management to include the implementation of configuration management processes with demonstrated experience in all of the following areas: Chairing a Configuration Control Board or similar functional body, Configuration management of computer-based systems, network devices, software applications, security control baselines, system documentation, and software security patching; and. Watershed is looking for a Senior Logistician Configuration Management Specialist. to support the Naval Surface Warfare Center (NSWC) Dahlgren Division Dam Neck Anex (NSWCDD-DNA) in Dam Neck, VA.
Configuration and Data Manager - NASA Langley Research Center (LaRC) ASRC Federal Holding CompanyConfiguration and Data Manager - NASA Langley Research Center (LaRC)Hampton, VAEssential Functions: As a C&DM professional, you will play a vital role in enabling mission success by establishing and leading configuration and data management processes across the full program lifecycle, from procurement and development through integration, test, delivery, and operations in support of large- and small-scale projects, programs, and organizations. Your work will directly support the full lifecycle of program and project deliverables - including documentation, hardware, software, changes, waiver requests, and deviations - ensuring that NASA and its partners can learn, iterate, and safely explore our world, our galaxy, and beyond.
Configuration Management, Manager ElectraConfiguration Management, ManagerManassas, VAFull timeOur technology enables aircraft to take off and land in soccer field-sized spaces, unlocking thousands of new operating locations and enabling what we call Direct Aviation: quiet, efficient, point-to-point travel closer to where people live and work. As our Configuration Management Manager, you will leadconfiguration management activities across the organization, ensuring the integrity, traceability, and control of all engineering data, hardware, and software throughout the product lifecycle.
Configuration Management, Manager Electra Aero IncConfiguration Management, ManagerManassas, VAOur technology enables aircraft to take off and land in soccer field-sized spaces, unlocking thousands of new operating locations and enabling what we call Direct Aviation: quiet, efficient, point-to-point travel closer to where people live and work. As our Configuration Management Manager, you will lead configuration management activities across the organization, ensuring the integrity, traceability, and control of all engineering data, hardware, and software throughout the product lifecycle.
Configuration Manager Hepburn and Sons, LLCConfiguration ManagerManassas, Virginia$140,000–$165,000 / yearFull timeOverview: As the Configuration Manager working for Hepburn and Sons LLC, you will assist the PMS 443 Bridge Integration Program Office (BIPO) in support of Naval fleet readiness and ship modernization. Ensure PMS 443, Bridge Integration Ship Control Systems (BISCS) leadership is prepared for and briefed (as needed) concerning all Configuration Review and Configuration Control Board meetings.
Senior Systems Configuration Analyst The Federal Reserve SystemSenior Systems Configuration AnalystRichmond, VA$72,300–$90,400 / yearSuccessful execution of duties requires obtaining and authenticating financial institution documentation; impact analysis and manipulation of business applications to establish, close, or merge financial institution accounting and settlement accounts and relationships; engage, educate and consult with financial institution accounting, business systems and technical resources to analyze business application configuration and setup, assess impact and ensure proper financial transaction processing and settlement ; and collaborate and coordinate with various internal (FRS) system groups and partners that support interfacing business application systems. Systems Configuration Analyst demonstrates advanced understanding of business application systems supporting multiple Federal Reserve's financial services offerings, the setup of routine to complex processing and accounting relationships for thousands of financial institutions within these systems in order to properly process and settle financial transactions, provides complex operational and technical support, and is a primary resource for troubleshooting or solving complex application and operational problems.