Remote Support Technician Lead ManTechRemote Support Technician LeadMcLean, VARemoteManage 24x7 IT service desk operations, including staffing, scheduling, and shift coverage, while leading, mentoring, and training staff to ensure continuous service and a high-performing team. In this role, you will work collaboratively in a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0–2 incidents and requests, supporting IT infrastructure and mission-critical applications with thorough problem identification and follow-up.
Remote Support Technician ManTechRemote Support TechnicianMcLean, VARemoteIn this role, you will work collaboratively in a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0–2 incidents and requests, supporting IT infrastructure and mission-critical applications with thorough problem identification and follow-up. + Experience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications.
User Support Manager ValidaTekUser Support ManagerQuantico, VAOur commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. Summary: The User Support Team Lead is responsible for leading and managing a team of User Support Specialists to ensure the efficient delivery of IT support services.
End User Support Technician Tier 3 Doyon Properties IncEnd User Support Technician Tier 3Washington, DCHowever, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information. PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
Systems Administrator Support to PMO Peraton IncSystems Administrator Support to PMOAnnapolis Junction, MD$112,000–$179,000 / yearUnderstands how to configure multiple VLANS (voice and data) onto switches using Putty software client Comprehensive understanding of the OSI model as it relates to switch configuration, data flow and TCP/IP protocols Familiar w/ CISCO switches, configuring SFP's and troubleshooting fiber runs Experience using Active Directory as a domain service Experience imaging desktops/laptops Experience troubleshooting workstations, network printers and VoIP phones Related certifications, e.g., CISSP, CEH, CCENT, CCNA, A+ etc. Computer Network Operations: Must have at least one (1) year of demonstrated experience in Modern operating systems and network architectures Information Assurance: Must have at least one (1) year of demonstrated experience in certification and accreditation Architecture development and design Risk Assessments IA Metrics gathering Experience patching and upgrading network switches, installing software on desktops, creating, and editing security groups Excellent oral and written communication skills.
Information Technology Support Specialist - TS/SCI w/Poly GD Information TechnologyInformation Technology Support Specialist - TS/SCI w/PolyAnnapolis JunctionTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community.
Information Technology Support Specialist GD Information TechnologyInformation Technology Support SpecialistAnnapolis JunctionTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
Field Support Senior Practitioner 6359713 Accenture PlcField Support Senior Practitioner 6359713Arlington, VAKey Responsibilities: The Desktop Support Analyst provides advanced technical support to end users across the organization, ensuring reliable operation of desktop systems, laptops, mobile devices, virtual desktops, and enterprise applications. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
Field Support Practitioner - Baltimore, MD Accenture PlcField Support Practitioner - Baltimore, MDBaltimore, MDKey Responsibilities: The Desktop Support Analyst provides advanced technical support to end users across the organization, ensuring reliable operation of desktop systems, laptops, mobile devices, virtual desktops, and enterprise applications. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
NewInformation Technology Helpdesk & Client Support - Onsite, National Capital Region BluePath LabsInformation Technology Helpdesk & Client Support - Onsite, National Capital RegionWashington, DC$50,000–$70,000 / yearFull timeWork Description:The Information Technology Helpdesk & Client Support will serve as the first point of contact for all IT issues related to workstations, printers, scanners, and other peripherals maintainedResponsibilities: The Information Technology Helpdesk & Client Support will support tasks such as:-Managing all helpdesk inquiries from receipt to resolution, escalating complex issues as necessary.-Analyzing helpdesk data to identify trends and implement preventive measures; provide an annual report on trends and preventive -measures.-Maintaining a comprehensive trouble ticket log, including status monitoring and metrics reporting for the Month Status Report. A+ Certification (or equivalent)Preferred Qualifications:Associate's or Bachelor's Degree in Information Technology, Information Systems, Computer Science, or a related fieldExperience supporting Department of War organizations, using ticketing systems, Microsoft 365 environments, and helpdesk trend analysis/reportingSecurity+ certificationBenefits:BluePath Labs offers a comprehensive benefits package.
Information Technology Support Specialist - TS/SCI w/Poly General Dynamics Information TechnologyInformation Technology Support Specialist - TS/SCI w/PolyAnnapolis JunctionTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community.
Information Technology Support Specialist General Dynamics CorpInformation Technology Support SpecialistAnnapolis Junction, MD$30.44–$41.18 / hourTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
End User Support Technician Tier 3 designDATAEnd User Support Technician Tier 3Washington DC, Washington, DCFull timeHowever, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor’s legal duty to furnish information. PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
Technical Support Engineer, Associate LCGTechnical Support Engineer, AssociateWashington DCDocument all incidents, service requests, defects, and operational tasks in DOT-approved automated issue tracking tools (e.g., Jira, ServiceNow) with sufficient technical detail to support auditability, reporting, and trend analysis. This role supports the daily operations, stability, and continuity of DOT’s Drupal-based Content Management System (CMS), associated child applications, and integrated third-party platforms.
Systems Administrator Support to PMO PeratonSystems Administrator Support to PMOAnnapolis Junction, Maryland$112,000–$179,000 / yearFull timeIn addition, you will provide support for the escalation and communication of status to agency management and internal customers; provide support for the secure and unclassified systems; provide support for hardware problems; remain involved in the resolution process; configure and manage Windows operating systems; install/load operating system software; troubleshoot, maintain integrity, and configure network component; and implement operating systems enhancements to improve reliability and performance. Peraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, a generous PTO cap and eligibility to participate in an attractive bonus plan.
Mid-level Help Desk Support Technician Chenega CorporationMid-level Help Desk Support TechnicianWashington, DCThe Mid-level Help Desk Support Technician provides support to distributed PC/networking environments, including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.
Technology Support Specialist McDermott Will & EmeryTechnology Support SpecialistWashington, DC$87,000–$110,000 / yearEssential Functions and Responsibilities: Interact with the Automatic Call Distribution (ACD) system and monitor the Information Technology (IT) Help Desk ticketing system to ensure that issues and requests are resolved or escalated per established Service Level Agreements. Coordinate day-to-day operational IT activities including new hire set up, audio and video conference presentations, office moves, and departures.
Help Desk Support Essnova Solutions, Inc.Help Desk SupportWashington, DCProvide Tier 1 support for user navigation, permissions, access, reporting, and functional inquiries; coordinate Tier 2/3 escalation for complex workflow, integration, or production issues. Produce and submit required reports including Monthly Help Desk Logs and Bi-Weekly Bug/Defect Tracking Logs with resolution metrics, response times, and LOE summaries.
Deskside Support Lead Science Applications International CorpDeskside Support LeadWashington, DC$40,001–$80,000 / yearRoles and Responsibilities: Acts as a senior technical lead, specializing in the management of mass imaging pipelines, high-volume onboarding preparations, equipment moves, and advanced troubleshooting of end-user laptops and desktops in a diverse MS Windows environment. Provides Tier 2 desk-side end-user support heavily focused on mass imaging, deployment, asset management, and Windows 11 troubleshooting, with strong user interaction skills.
NewTechnical Support Engineer Core BTS, Inc.Technical Support EngineerWashington, DC$30–$35 / hourNRI North America is looking for a qualified IT Technical Support Engineer that will be responsible for providing onsite support for new hire onboarding, desktop deployment, and IT operations support activities. This role focuses on hands-on device preparation, imaging, asset management, shipping logistics, and onsite technical support to ensure a seamless onboarding experience.