location_0_addressRegionName

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jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

Customer Services Representative

The main responsibility of our Customer Service Representative is to provide an exceptional customer service experience in a timely manner and provide resolution to our clients inquiries and concerns as well as work alongside them to create a personalized experience. Zaktos is a designing company that focuses on creating a unique experience for every client and making their dreams a reality.

KBSkills

ACTIVE

Zaktos is a designing company that focuses on creating a unique experience for every client and making their dreams a reality. We work on both interior and exterior, commercial and residential. Our mission is to make our clients' vision become a reality. The main responsibility of our Customer Service Representative is to provide an exceptional customer service experience in a timely manner and provide resolution to our clients inquiries and concerns as well as work alongside them to create a personalized experience. Our goal is to ensure excellent service standards while maintaining high customer satisfaction. This position offers an opportunity to grow and establish a career from within. We are looking for someone that has creativity, passion and likes to interact with people. A variety of shifts are available for this position. Basic qualifications:<ul><li>Availability to work from home and/or in person</li><li>Industry experience is a plus but not a requirement, we provided training</li><li>High school diploma</li><li>Bilingual is a plus</li></ul>

Zaktos

Customer Service Representative

Customer Experience

Customer Satisfaction

Customer Support/Service

High School Diploma

Multilingual

Time Management

Training/Teaching

Work From Home

CareerBuilder Premium Subscription

We are looking for a dynamic Customer Success Representative to manage inbound calls, conduct lead intakes, provide consultations, and use HubSpot to improve customer relationships. Handle inbound calls, assisting customers with inquiries and support.

About the Role:We are looking for a dynamic Customer Success Representative to manage inbound calls, conduct lead intakes, provide consultations, and use HubSpot to improve customer relationships. This hybrid role (1-2 days remote) is based in Skokie, IL.Responsibilities:<ul><li>Handle inbound calls, assisting customers with inquiries and support.</li><li>Conduct lead intakes and gather information on prospective clients.</li><li>Provide consultations, address concerns, and offer tailored solutions.</li><li>Utilize HubSpot for customer interactions, lead tracking, and record-keeping.</li><li>Collaborate with teams for seamless customer experiences.</li><li>Identify opportunities for customer satisfaction and retention improvements.</li><li>Assist in developing and implementing customer success strategies.</li><li>Provide regular reports on customer interactions and feedback.</li></ul>Preferred Qualifications:<ul><li>Bachelor's degree preferred.</li><li>Experience in sales, account management, or customer success.</li><li>Proficient in Google Suite and HubSpot.</li><li>Strong communication, organizational, and time-management skills.</li><li>SaaS or tech industry experience a plus.</li><li>Knowledge of crypto or legal sectors is a bonus.</li><li>Eagerness to learn and grow.</li></ul>

Proximate Technologies Inc

Communication Skills

Cryptography

Customer Relations

Customer Retention/Renewal

Customer/Client Research

Develop and Maintain Customers

Legal

Organizational Skills

Record Keeping

Reporting Skills

Sales

Sales Management

Sales Prospecting

Software as a Service (SaaS)

Telephone Skills

Capital Markets Placement_feed

As a Customer Service Representative, you will be responsible for assisting customers with inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction. This is a full-time on-site role as a Customer Service Representative at Thomson Insurance Agency Inc. in Arlington Heights, IL.

Company DescriptionThe Thomson Insurance Agency is an Allstate Agency located in Arlington Heights, IL. We have been in business for 13 years and provide a full line of personal lines insurance products.Role DescriptionThis is a full-time on-site role as a Customer Service Representative at Thomson Insurance Agency Inc. in Arlington Heights, IL. As a Customer Service Representative, you will be responsible for assisting customers with inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction.Qualifications<ul><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving abilities</li><li>Organizational skills and attention to detail</li><li>Ability to work well in a team environment</li><li>Customer service experience is a plus</li></ul>Benefits<ul><li>Medical</li><li>Dental</li><li>Vision</li><li>Life</li><li>Paid Holidays</li><li>401K</li></ul>

Thomson Insurance Agency Inc.

Detail Oriented

Insurance

Interpersonal Skills

Problem Solving Skills

Resolve Customer Issues

Team Player

Customer Service

Our company specializes in helping the largest and most valuable companies in the world to increase their book of business. We are seeking for a Customer Service Representative to join our fast-growing team!

Our company specializes in helping the largest and most valuable companies in the world to increase their book of business. We are seeking for a Customer Service Representative to join our fast-growing team! Qualifications: <ul><li> Minimum of 2 years of customer service experience </li><li> Ability to build rapport with clients </li><li> Ability to prioritize and multitask </li><li> Positive and professional demeanor </li><li> Excellent communication skills </li></ul>

Genesis Marketing Inc.

CUSTOMER SERVICE - weekly pay!

Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. This position is responsible for providing top-notch support to customers, managing inquiries efficiently, and performing tasks that require strong computer proficiency.

Job Details <ul><li>Posted: 25 days ago</li><li>Location: Melrose Park</li><li>Salary: $18.50/hour</li><li>Expiry Date: 27 January 2025</li><li>Contact Email: wooddale@accurateusa.com</li><li>Contact Phone: 630-521-1300</li></ul> Job Description HIRING IMMEDIATELY: CUSTOMER SERVICE REPRESENTATIVE IN MELROSE PARK, IL Accurate Personnel is hiring immediately for aCustomer Service Representativeto join our client in Melrose Park, IL. This position is responsible for providing top-notch support to customers, managing inquiries efficiently, and performing tasks that require strong computer proficiency. The ideal candidate will have excellent communication skills, be highly organized, and excel in a fast-paced environment. Apply today and start your new career! Pay, Schedule, and Location: <ul><li> Pay: $18.50 per hour, paid weekly, with a potential review and pay increase after 90 days</li><li> Schedule:</li><li>Tuesday to Thursday: 8:00 AM to 5:30 PM</li><li>Friday: 7:00 AM to 1:00 PM</li><li>Saturday: 5:00 AM to 1:00 PM</li><li> Location: Melrose Park, IL</li></ul> Duties and Responsibilities: <ul><li>Respond to customer inquiries via phone, email, or in person promptly and professionally.</li><li>Navigate multiple computer systems and screens to provide accurate and efficient service.</li><li>Perform data entry tasks, including copying, pasting, and managing records.</li><li>Address and resolve customer concerns with a focus on satisfaction and retention.</li><li>Collaborate with team members to ensure seamless operations and excellent service.</li><li>Maintain and update customer records with accuracy.</li></ul> Requirements and Qualifications: <ul><li>Must have excellent written and verbal communication skills in English.</li><li>Strong computer proficiency, including multitasking across multiple screens.</li><li>Ability to perform basic computer tasks such as copying, pasting, and navigating without right-clicking.</li><li>Excellent organizational skills and attention to detail.</li><li>Positive attitude and ability to handle customer interactions professionally.</li><li>Must be available to work the assigned schedule consistently.</li></ul> (Salary range based on experience) ABOUT ACCURATE PERSONNEL Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has provided temporary job services and direct hire searches for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today! Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accurate Personnel Services

Customer Service Representative - (WD)

salaryMin

salaryMax

payPeriod

currency

Computer Skills

Computer Systems

Data Entry

English Language

Multitasking

Presentation/Verbal Skills

Records Management

Recruiting/Staffing Agency

Track Customer Issues

Writing Skills

JobGet

Customer Services Analyst

You will be part of a multi-person reporting and analytical team, and will collaborate closely with various departments, including within Customer Service, as well as with Sales Operations, Marketing and IT, to develop and implement data-driven strategies that improve customer satisfaction and operational efficiency. For over 120 years, Chicago-based USG has developed award-winning wall, ceiling, flooring, sheathing, and roofing products that enable customers to build outstanding spaces where people live, work, and play.

USG is an industry-leading manufacturer of building products and innovative solutions. For over 120 years, Chicago-based USG has developed award-winning wall, ceiling, flooring, sheathing, and roofing products that enable customers to build outstanding spaces where people live, work, and play. With over 8,700 employees across North America and operations around the world, we are steadfastly committed to our core values: safety, innovation, quality, integrity, service, diversity, and efficiency.We’re big enough that our professionals have the resources to make a difference, yet small enough that you’re not just a number. You’ll work on key initiatives and build strong relationships across the company that will position USG for growth into the future.USG offers work-life balance, specialist and general/managerial career paths, promotion from within, exceptional benefits, and incredible long-term career opportunities for the right professional. Each year, we have hundreds of employees who celebrate milestone anniversaries with us.Position Summary:As the Customer Service Reporting Analyst, you will analyze customer service data, generate insightful reports, and provide actionable recommendations to enhance operations. You will collaborate with various departments to develop data-driven strategies that improve customer satisfaction and operational efficiency. Additionally, you will maintain and update data sets, assist in developing new reporting tools, and present findings to senior leaders. This role offers clear pathways for career advancement, including opportunities for promotion to advanced analyst positions within and outside of Customer Experience.As the Customer Service Reporting Analyst you will be responsible for analyzing customer service data, generating insightful reports, and providing actionable recommendations to enhance our customer service operations. You will play a crucial role in identifying trends, patterns, and areas for improvement, enabling us to deliver an exceptional customer experience.You will be part of a multi-person reporting and analytical team, and will collaborate closely with various departments, including within Customer Service, as well as with Sales Operations, Marketing and IT, to develop and implement data-driven strategies that improve customer satisfaction and operational efficiency. Your ability to translate complex data into clear and concise insights will support decision-making processes and drive continuous improvement initiatives.You will be responsible for maintaining and updating customer service data sets and reports, ensuring data accuracy. Additionally, you will assist in the development and implementation of new reporting tools and processes, staying up-to-date with industry best practices and emerging trends.This role requires strong analytical skills, attention to detail, and the ability to work both independently and as part of a team. Excellent communication and interpersonal skills are essential, as you will be presenting your findings and recommendations to senior leaders and stakeholders.Key Accountabilities:<ol></ol>Reporting, Metrics, and KPI Development· Develop and maintain reporting systems to ensure accurate and timely data delivery.· Create and define key performance indicators (KPIs) and metrics to measure customer service performance.· Generate regular and ad-hoc reports that provide actionable insights into service operations.· Continuously evaluate and refine metrics and KPIs to align with business objectives.<ol></ol>Data Analysis and Interpretation· Analyze customer service data to identify trends, patterns, and areas for improvement.· Collect and consolidate data from various customer service channels to ensure accuracy and integrity.· Interpret complex data and translate it into clear and concise insights for decision-making.<ol></ol>Data Management and Quality Assurance· Maintain and update customer service databases and reporting systems.· Ensure data accuracy and integrity through regular audits and quality checks.· Develop and implement new reporting tools and processes to enhance data management.· Identify and resolve data discrepancies and issues promptly.<ol></ol>Strategic Planning and Improvement· Monitor key performance indicators (KPIs) to track the effectiveness of customer service initiatives.· Evaluate the effectiveness of customer service initiatives and programs through data analysis.· Support strategic planning by providing data-driven insights and recommendations.<ol></ol>Collaboration and Communication· Work closely with various departments (e.g., marketing, IT, sales operations) to develop data-driven strategies.· Present findings and recommendations to senior leaders and stakeholders.· Collaborate within customer service to implement improvements based on data analysis.· Provide training and support to team members on data analysis tools and techniques.RequirementsEducation & professional experience:· Bachelor’s or master’s degree in Business, Statistics, Data Science, or a related field.· 3-5 years of proven experience in data analysis and reporting, preferably in a customer service environment.· Strong proficiency in data analysis tools and software (e.g., Excel, Tableau).· Excellent analytical and problem-solving skills.· Strong attention to detail and accuracy.· Ability to work independently and as part of a team.· Excellent communication and interpersonal skills.Soft-skills:· Meticulous accuracy when working with spreadsheets and multiple data sources· Strong analytical skills to develop meaningful KPIs and create new data insights· Ability to identify issues within data sets and processes· Excellent communication skills to present data findings and collaborate with stakeholders· Flexibility to work with various data sources and adapt to new tools and methodologiesHard-skills:· Independent, structured, and analytical thinker with excellent organization skills· End-to-End thinking and results orientation· Expertise in data analysis tools including Excel and SQL, Python, or similar· Experience with Business Intelligence (BI) tools such as Tableau or Power BI· Knowledge of statistical analysis methods· Skill in database management and queryingRate of pay may be adjusted based on the qualifications and experience of the candidate.USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity. USG also provides employees with paid time off and paid holidays.Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.EOE including disability/veteran

Customer Service Reporting Analyst

Analysis Skills

Best Practices

Business Intelligence

Continuous Improvement

Customer Service Operations

Data Analysis

Data Collection

Data Management

Data Processing

Data Quality

Data Science

Data Sets

Database Administration

Decision Support

Diversity

Financial Reporting

Identify Issues

Marketing

Metrics

Operational Strategy

Performance Analysis

Performance Metrics

Power BI

Process Improvement

Product Development

Python Programming/Scripting Language

Quality Assurance

Roofing

SQL (Structured Query Language)

Safety/Work Safety

Sales Operations

Spreadsheets

Statistics

Strategic Planning

Systems Maintenance

Tableau

Trend Analysis

Contractor Customer Service jobs in Norridge, IL on your radar? Find the best of them right here on Monster.

The Best Contractor Customer Service Jobs in Norridge, IL | Monster