Responsibilities include coordinating, ensuring, and providing direct patient care activities on the unit through nursing rounds, assessments, treatments, facilitating admission, transfer, and discharge activities, patient and family-centered education, care coordination, and individualized treatment planning. Warmly, personally, and professionally greets all internal and external customers, promoting a high level of satisfaction by providing information about what to expect, actively listening, and intentionally following up on questions and concerns, including taking corrective action when necessary.