Candidate will be serving as the liaison between home lending business stakeholders (Sales & Operations teams) and Technology teams by working service tickets & remediating issues on customer loans (mortgage & home equity lines of credit) Analyze ticketing data to identify trends, recurring issues, and opportunities for improvement Provide escalation support and ensure business stakeholders receive clear, professional communication Manage daily ITSM operations including incident, request, problem, and change processes. Function of the Group: IT Service Management team, Initiatives/Projects: N/A, Industry background: IT Service Management or Operational background, Team Dynamic: working in a team of 8, Roles and Responsibilities: